Group Sales Team Lead - Product Sales

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:  

Service is the foundation of everything we stand for at Vail Resorts and our Group Sales Team Leaders are no exception. This position will be responsible for delivering an Experience of a Lifetime to Wilmot Mountain Guests. With a large focus on after school groups, tubing and snow sports outings, this position will be responsible for retaining existing legacy groups while also recruiting new mid-week group business. This candidate should be committed to their role as an optimistic advocate for change, and as a growth leader to their team members. 

Job Specifications:   

• Expected Pay Range: $23.00 - $24.00 / hour 

• Shift & Schedule Availability: Full Time 

• Other Specifics: Season Length is October to March 

  • Working 8-10 hours/day 

  • Working 35-40 hours per week 

  • Consistently working Weekends and Holidays 

• Skill Level: Advanced, Team Lead 

Job Responsibilities:  

• Acts as the primary point of contact for all group-related coordination, communication and execution. 

• Lead Outbound and Inbound Group Sales efforts for the resort including Email, Phone and occasional in-person outreach.  

• Lead a small team responsible for order creation, facilitation, refunds, and invoice processing.  

• Maintain up to date knowledge on resort products, policies, and operations, coordinating with other departments as necessary  

• Lead daily operations of product sales such as opening and closing procedures, scheduling, and sale supervision as necessary 

• Assist with hiring, support, and training of product sales team members in daily operations  

• Monitor and document teammate performance and behavior to provide meaningful feedback and direction, providing recognition, correction action or escalations if necessary  

• Receive and assess guest questions, comments and complaints providing timely resolutions  

• Monitor and maintain sales facilities, equipment, and inventory   

• Other duties as assigned  

Job Requirements:  

• High School Diploma or GED Equivalent  

• 2+ years’ experience in customer service or ticket sales required  

• Experience in a similar Group Coordinator role (Preferred) 

• Flexibility to work both inside and outside with exposure to the elements  

• Must be able to communicate fluently in English  

• Ability to work a flexible schedule including nights, holidays, and weekends  

• Ability to stand or sit for extended periods of time   

• Ability to lift up to 25lbs  

The expected pay range is $23.00 - $24.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  505538
Reference Date: 10/16/2024 
Job Code Function: Product Sales/Scanning