CULTURE

Vail Resorts is dedicated to delivering extraordinary guest experiences by continuously investing in our team
and the infrastructure, systems and training programs that support the employee experience.

We are Epic by Nature

We are drawn to the mountains. It is here that we create our stories, feed our souls, and find the best parts of ourselves. It’s here that we discover that we are #EpicByNature.

From small moments with big impact, to traditions celebrated year after year, Epic lives all around us. 

  • John McEwan

    Sr. Director of Revenue Management, Hospitality, Broomfield

    "I’m somebody who is always looking to learn, and this role lets me do that every day. Vail Resorts really supports us in growing personally and in our jobs. Take every learning opportunity available, and allocate time to invest in yourself."

  • Annie Kao

    Mountain Resorts Counsel, Legal, Broomfield

    "I worked ski and retail jobs at Keystone and Breckenridge in the ‘90s, before becoming a big-firm lawyer. But in 2010 my passion for the ski industry led me back to Vail Resorts. Where else can a lawyer help people safely enjoy the mountains and experience exhilarating powder days?"

  • Denny Weber

    Ski Instructor & PGA Professional, Keystone

    "Working for Keystone has allowed me to develop myself both personally and professionally, all while living in a place I love. For me it’s all about the people, both the people I work with and the guests I interact with. Teaching both skiing and golf allows me to share my passion of both sports and help people experience them in this incredible mountain environment."

People Make Our Culture

Being a Vail Resorts employee means joining a company that is dedicated to delivering an extraordinary guest experience by continuously investing in our team and the infrastructure, system and training programs that support the employee experience. 

Mission

At Vail Resorts, our mission is simple – to create the Experience of a Lifetime for our employees, so they can, in turn, provide exceptional experiences for our guests. 

Vision

Vail Resorts  will be a benchmark for sustainable business practices. We will continue to re-imagine how to be an effective sustainability leader as we actively work every day to strengthen our communities, find operational inefficiencies, foster healthy environments and deliver strong financial results.

Values

As a Company we’re committed to the health of our employees, and your Wellness Team is here to help. That’s why we’ve introduced and enhanced a variety of mental, physical and financial resources for employees to help you achieve success not only at work, but throughout various aspects of your life.

POWDER

POWDER: PROVIDING OPPORTUNITY FOR WOMEN THROUGH DIVERSITY, EQUALITY & RESPECT 

A new program at our Company which aims to foster an inclusive culture that attracts and retains a broad range of exceptional talent and promotes diverse leadership growth opportunities.

The inspiration for this initiative is the Women of Whistler Blackcomb (WOWB) program. In 2015, women leaders from every division across Whistler Blackcomb came together to ask, “How do we do better?” Driven by their passion to find an answer, they led a culture shift within the resort, impacting hiring practices, scheduling, development, advocacy, education and recognition.

EPIC SERVICE

The EpicService Award is the highest level of recognition for guest service at Vail Resorts. This program recognizes individuals who provide anExperience of a Lifetime to an external guest or a fellow colleague. A Vail Resorts employee earns this award by embodying our service mantra: Own It. Personalize It. Elevate It.

Quarterly nominees receive an EpicService pin and have a local celebration in their honor. And, each year, one winning nominee from each location will be awarded an all-expense paid, multi-day trip to one of our resorts, an invitation to the Inside Edge live employee Town Hall broadcast and an exclusive dinner with CEO Rob Katz and other executives.

The Epic Promise Foundation

The EpicPromise Employee Foundation supports Vail Resorts employees and their dependents in times of need through emergency financial assistance and educational grants.  The Foundation will provide $750,000 annually in employee grants with donations going to employees in need.

Giving Back is in Our DNA

Vail Resorts is dedicated to helping our communities thrive, a commitment which is reflected in one of our six foundational values: “Do Good.” One of the most impactful ways to accomplish this is through employee volunteering. In fact, Vail Resorts employees gave nearly 25,000 hours of company-sponsored volees gave nearly 25,000 hours of company-sponsored volunteer time to nonprofits over the last year. Learn more about our volunteering efforts here.

It's Not Always About the Skiing

We try to be intentional and strategic with how we support our environment, communities and people, but as demonstrated by the ALS challenge a few years back sometimes we need to step up in unplanned ways. On this occasion, 250 Vail Reso,000 to ALS research in honor of our friend and coworker.