Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until March 15th or until the positions are filled (whichever is first).
Employee Benefits
• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
To Learn More, please review the Benefits Eligibility Summary
Job Summary:
The Lift Experience Assistant Manager leads Ticket Scanning and Lift Operations across the resort and is responsible for executing departmental, resort, and company-wide strategies. This role reports directly to the Lift Experience Manager. The Lift Experience Assistant Manager is held accountable to delivering an experience of a lifetime for our employees and guests, which, in turn, drives Vail Resorts growth and profitability around the world.
The Lift Experience Assistant Manager is focused on scheduling, hiring, onboarding, training, performance management, development, labor optimization, day-to-day operations, and guest service execution. The Assistant Manager is uniquely able to lead and influence the Lift Experience department culture and standard operating procedure, and through that work, impact the resort and company.
Job Responsibilities:
- Develop a high performing team through hiring, training, scheduling, performance management and development in accordance and alignment with company goals and strategies
- Create authentic connections with others; inspire trust and manage expectations while empowering others to share in the decision making and work process
- Develop future leaders while unlocking the potential of the supervisors, leads, and front-line scanners and lift operators
- Assist in development and execution of departmental strategies based around key performance indicators, including: safety, scanning accuracy, guest service, employee knowledge, employee engagement, workforce management, and budget management
- Foster a customer-focused environment and mindset to ensure delivery of an exceptional guest experience through all stages of the guest journey
- Promote, embrace, and adhere to Vail Resorts’ Mission and Core Values
- Ability to understand all ticket and pass products and the benefits associated with each to enforce Resort’s policies.
- Fulfill all responsibilities directing dept. functions – procurement, peoplesoft, discipline, etc.
- Responsible for tracking employee incentives/commissions given out across the team
- Conduct and/or delegate the documented daily safety meetings.
- To oversee proper opening procedure and maze set-up. Responsible for CPTSB, ANSI and Company “Best Practice” compliance at all lift stations within all designated zones.
- Maintain your team’s level of professionalism and standard of excellence according to our guest service expectations.
- Ensure all safety system checks are done daily and documented.
- Perform maze, lift, ramp, and personnel inspections daily.
- Comply with and enforce all company policies and procedures.
- Oversee all aspects of Lift Operations and Scanning training.
- Communicate any deviations from the normal lift operating schedule to ski patrol, guest services, and management immediately. (Ex: Wind hold, delayed opening, etc.)
- Take charge of communication with leadership team to provide accurate information to guests during a lift down time situation. Oversee and ensure compliance with lift-down card procedures and audits.
- Meet guest service expectations and standards as put forth by Vail Resorts to create the best possible guest experience.
- Build weekly schedules and ensure teams are staffed sufficiently and to labor standards
- Encourage a caring safety culture within your department to achieve zero work-related injuries.
- Hold Team Leads accountable for the labor costs of their operators and make appropriate decisions to keep labor costs accurate to volume.
- Make certain all lift terminals are shut down correctly and that all state documents are completed and filed.
- Can effectively control and coordinate staff in an emergency.
Job Qualifications:
- Must be at least 18 years old
- Ability to work outside, on your feet, in all weather conditions for long periods of time
- Track record of making independent decisions and taking ownership of outcomes
- Ability to stay enthusiastic and perform well in busy and stressful situations
- Willingness to work holidays and weekends as necessary
- Have advanced ski/snowboard ability.
- Be able to lift 50lbs., climb, balance, stoop, kneel, crouch, crawl, stand, walk, push, pull, grasp, feel, hear, see, repetitive motions. Must be able to adhere to an early morning start time.
- Organization, accountability, responsibility, and punctuality
- Proven ability to make independent judgment calls that are in line with departmental and company values and standard operating procedures
- Professional guest service experience Five years’ experience in Lift Operations or equivalent operations experience.
- Minimum three seasons of previous Lift Operations or Scanning supervisory experience.
- Possess a valid driver’s license.
- Previous Vail Resorts leadership experience preferred
The expected pay range is $52,000 - $63,814. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 505894
Reference Date: 11/04/2024
Job Code Function: Lift Operations
