Assistant Manager, Employee Housing

Job Summary:

The Assistant Manager, Employee Housing supports the daily operations of workforce housing in partnership with their direct Manager, ensuring an exceptional resident experience while advancing broader resort and business objectives. This role plays a key part in executing housing strategies that meet current and future organizational needs, maintaining alignment with company goals, standards, and regulatory requirements.

The Assistant Manager is responsible for fostering a safe, inclusive, and engaging living environment that supports employee well-being and operational success. This includes overseeing and guiding Housing Coordinators, ensuring effective service delivery, awareness and education of our safety culture, strong resident support, and consistent execution of housing programs and processes.

In this role, the Assistant Manager collaborates with a diverse group of internal and external stakeholders, including business leaders, employees, vendors, and community partners. They serve as a critical link between strategy and execution, ensuring housing operations enhance both employee satisfaction and overall workforce readiness.

Additionally, this role balances operational oversight with people leadership—coaching and developing team members, supporting customer service excellence, and maintaining efficient housing operations. Priorities and projects will evolve throughout the year in response to seasonal demands and business needs, requiring adaptability and a proactive approach.

Job Specifications: 

• Starting Wage: $57,784.00 - $64,064.00
• Employment Type: Year Round 
• Shift Type: Full Time
• Minimum Age: At least 18 years of age 
• Housing Availability: Yes  

Job Responsibilities: 

Occupancy Management 

Housing Operations & Administration

• Lead enterprise occupancy management strategy, including bookings, room allocations, and over-allocation processes to maximize bed utilization across all properties.
• Manage and continuously improve allocation processes to ensure efficient placement, minimize vacancies, and support business demand fluctuations.
• Monitor occupancy trends, booking patterns, and utilization of metrics to identify risks and opportunities, proactively driving improvements.
• Ensure accuracy and integrity of all booking data and resident records within the housing system (e.g., StarRez), including audits and reporting.
• Partner with cross-functional stakeholders (Resort Leadership and property teams) to align housing supply with workforce demand.
• Implement over-allocation strategies, including contingency planning, mitigating no-shows, early departures, and demand variability.
• Communicate occupancy updates, risks, and recommendations to leadership, providing data-driven insights to support decision-making.
• Drive process standardization and operational excellence across booking and allocation workflows, improving efficiency and scalability.

Resident Experience 

• Serve as the primary escalation point for resident inquiries related to room assignments, resolving issues quickly while maintaining a positive experience.

General Responsibilities

• Complete special projects and additional responsibilities as assigned
• Remain flexible and responsive to evolving business priorities and seasonal demands

Leadership & Team Oversight

• Support hiring, onboarding, training, and professional development of housing team members
• Lead, coach, and develop Housing Coordinators to ensure high performance, accountability, and consistent service delivery
• Ensure standardized processes and best practices are implemented and maintained across operations
• Execute and support Employee Housing strategy aligned with short- and long-term business needs
• Provide ongoing performance feedback; manage disciplinary processes up to and including termination when necessary  

Job Requirements: 

• University/College Degree Preferred 
• 2+ years of experience in property management, housing operations, or a related field with a focus on occupancy or inventory management 
• Proven experience in team leadership and supervision
• Strong organizational, communication, and problem-solving skills
• Proficiency in Microsoft Office; experience with housing or property management systems (e.g., StarRez) preferred
• Ability to work flexible hours, including nights and weekends as needed
• Strong data management and analytical skills, with the ability to interpret trends and inform decision-making
• 2+ years’ experience
• Experience supervising teams
• Experience working with remote teams
• Experience supervising, coaching, or training team members to drive performance and accountability
• Valid Driver's license Preferred
• Proficiency in computer systems and software, including basic tools like Microsoft Office Suite. Ability to quickly learn and adapt to new technologies.
• StarRez or other room management software programs experience preferred.
• English strong written and verbal required   
• Spanish preferable (US) / French preferable (Canada)

Other Requirements:

• Travel to different resort locations as necessary
• Reliable transportation to fulfill the duties of this position.

Preferred Skills:

• Strong EQ and Interpersonal skills
• Mediation 
• Conflict resolution 
• Problem solving 
• Leadership skills
• Strong Communication skills
• Experience managing enterprise-wide or multi-site occupancy strategies
• Experience developing or improving allocation, over-allocation, or utilization processes
• Experience implementing or scaling operational programs across multiple teams or locations 
• Experience delivering system training or supporting system enhancements and process standardization