Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
Keystone Hospitality is seeking a hands-on Senior Front Office Manager to lead our team in delivering services and experiences of a lifetime to our homeowners, guests, and employees. The ideal candidate will bring diverse prior experience in condo rentals and HOA environments. They will articulate a commitment to personalized guest service and leadership growth that is demonstrated through progressive career advancement across a range of property responsibilities.
The Senior Manager will coordinate property operations to maximize homeowner and guest satisfaction and loyalty through ensuring associate behavior and facilities lead each of our guests to feeling welcomed, important, comfortable and relaxed. This individual will be responsible for ensuring the property adheres to VR brand standards, manage financials by adjusting operations to stay within prescribed budgeted guidelines while delivering only the highest levels of guest and employee service. A comfort level with public speaking in a variety of situations is a must. The Senior Manager will oversee the management of Front Office and Lodge Operations.
Job Specifications:
- Outlet: Keystone Resort Property Management
- Housing: May Be Available
- The budgeted range starts at $75,000 - $83,000 + annual bonus. Actual pay will be adjusted based on experience
- Shift & Schedule Availability: Full Time / Year Round
- Skill Level: Advanced
Job Responsibilities:
- Provide daily oversight and support to operations managers and employees through Front Office.
- Analyze systems and operational procedures to drive property efficiencies and implement new systems when needed.
- Responsible for daily monitoring of rooms inventory, rate and plan availability and preparing reports of room availability and revenue generated.
- Constant monitoring of financials. This requires communication and accountability with Revenue Management and Area Financial Expert.
- Plan, develop, implement, evaluate and maintain owner and guest services commensurate with the level required of VR.
- Maintain product and service quality standards by conducting periodic inspections, investigating complaints, and initiating corrective action.
- Serve as a contributing member of the Leadership Committee, revenue management team, and other operational meetings as needed
- Review all project schedules, purchase requests, purchase orders coordinating operations to follow staffing and operating expense budget and forecast requirements
- Provide monthly profit and loss analysis along with adjustments to appropriate operating forecast with achievement of annual property as ultimate goal
- Review all schedules, purchase requests, and purchase orders to achieve budget and forecasted labor and expense targets and appropriate staging levels for optimal guest service. Represent Front Office in the pre- and post- convention meetings and communicates needs to proper departments.
- Responsible for the hiring, training and performance management of the rooms division departments. Focus on developing the leadership team through commitment to the VR Talent Philosophy.
- Maintain all required brand cleanliness, facilities condition and service standards throughout guest rooms and property facilities.
- Conduct daily stand-up meeting for hotel leaders and ensure line up happens for AM and PM shift for front desk.
- Integral member of the resort leadership team.
- Actively involved in the weekly ROCS meetings and driving the revenue strategy, including owning inventory adjustments that are needed to achieve maximum RevPar.
- Other duties as assigned
Job Qualifications:
- Bachelor’s degree with an emphasis in Hotel Management (preferred)
- Minimum of 5 years in the lodging industry (required)
- Minimum of 3 years of hotel management (preferred)
- Experience managing department financials
- Ability to adapt to Vail systems and high-level user of Microsoft package
- High Level of Professionalism and emotional intelligence
The expected pay range is $75,000 - $83,000 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 507837
Reference Date: 03/27/2025
Job Code Function: Front Office
