Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
The Keystone Resort Public Safety Team Member plays a key role in delivering a safe, welcoming, and service-focused guest experience. This is an active, highly interactive role—not a passive security position—and requires consistent engagement across all lines of business.
Team Members serve as a visible, approachable presence throughout the resort, working collaboratively and communicating continuously with teammates, departments, and stakeholders while on shift. Success in this role requires strong interpersonal skills, sound judgment, and the ability to remain calm and solution-oriented in dynamic or high-stress situations.
Public Safety Team Members are expected to de-escalate conflicts, respond to incidents with care and professionalism, and protect sensitive or confidential information with discretion and integrity.
Job Specifications:
- Starting Wage: $21.00/hr - $24.19/hr
- Employment Type: Year Round
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: Yes
Job Responsibilities:
- Provide proactive, guest-focused service through direct, in-person engagement with guests, employees, and stakeholders
- Serve as a calm, professional presence during incidents, utilizing de-escalation techniques to resolve conflicts and support positive outcomes
- Respond to guest and employee incidents including disturbances, access requests, motor vehicle accidents, theft investigations, trespassing, and safety concerns
- Actively collaborate and maintain constant communication with team members and departments while on shift to ensure coordinated operations
- Work seamlessly across all lines of business, supporting resort-wide needs in real time
- Actively communicate in person—prioritizing human interaction over passive communication methods—to build trust and resolve issues effectively
- Support the guest experience through parking operations, traffic control, wayfinding, and high-visibility guest assistance
- Provide care and support during emergencies, including basic medical response (First Aid/CPR/AED/STB/Narcan required within one month of hire)
- Execute emergency procedures in alignment with resort policies and protocols • Manage and resolve elevated (tier-two) guest service concerns with professionalism and ownership
- Demonstrate the ability to self-direct, assess situations, and take appropriate action without constant supervision
- Promote pedestrian and roadway safety through traffic control and situational awareness
- Conduct preliminary incident investigations and document findings accurately • Write clear, timely, and professional reports while maintaining strict confidentiality of sensitive information
- Handle confidential and sensitive information with discretion, professionalism, and adherence to company policies
- Other duties as assigned
Job Requirements:
- High school diploma or equivalent - required
- Valid US Driver's license - required
- Strong guest service and interpersonal skills with a focus on empathy, communication, and problem-solving - required
- Demonstrated ability to de-escalate tense or emotional situations and remain composed under pressure - required
- Ability to work collaboratively as part of a team with continuous communication and coordination while on shift - required
- Self-motivated with the ability to work independently, prioritize tasks, and make sound decisions in dynamic environments - required
- Comfortable with frequent, in-person communication and engagement - required
- Ability to meet guest needs during high-stress or emergency situations with professionalism and care - required
- Ability to handle sensitive and confidential information with discretion and integrity - required
- Clean driving record and successful background check - required • Current Basic Life Support/CPR certification – required or obtained within one month of hire
- Able to communicate effectively in English, both written and verbal - required • Able to work outside in all weather conditions - required • Able to lift 50 pounds - required
- Able to stand for extended periods of time
- Able to bend, crawl, climb, lift, kneel and crouch - required
- Able to work weekends, holidays, evenings, and maintain a flexible schedule - required
The expected pay range is $21.00/hr - $24.19/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 514209
Reference Date: 04/03/2026
Job Code Function: Security
