Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until June 15th or until the positions are filled (whichever is first).
Job Summary:
- Assist the OSP analysts with projects
- Locate OSP facilities through the Colorado 811 ticketing system
- This is a seasonal position that will report to Keystone and/or Breckenridge. The expected date range for employment is May 15th – Oct 15th
- May assist in Onsite Incident Management response to resolve outages & damages
- Other duties as assigned
Job Specifications:
- Outlet: Keystone Resort
- Expected Pay Range: $21.57 - $29.54 / hour
- Shift & Schedule Availability: Full Time
- Skill Level: Intermediate to Advanced
- Other Specifics: This is an in-person required position reporting to Keystone resort IT offices.
Job Responsibilities:
Be Safe:
- Prioritize and ensure personal, coworker and guest safety in all aspects of your work.
- Adhere to company safety policies and procedures.
- Engage in company trainings and initiatives to support safety.
Serve Others:
- Provide tier one review and support of software/application issues, escalating as appropriate.
- Use the work ticket management system to manage start-to-finish work flow for support tickets in alignment with company metrics and Key Performance Indicators (KPI).
- Support the deployment, relocation, and re-installation of IT equipment in offices, outlets, special event sites, etc.
- Provide exceptional guest service supporting users and collaborating with coworkers, ensuring the Experience of a Lifetime.
Drive Value for the Company:
- Provide support for resort and remote-location sales points and peripherals.
- Provide end-user support of IT-approved technology, including workstations, peripherals, printers, telephones, time clocks, etc.
- Configure, track, maintain and properly dispose of IT approved technology, including workstations, point of sale systems, hand-held devices, peripherals, etc.
- Create and maintain accurate documentation, as assigned.
- Strive for continual improvement and growth by actively participating in company and IT-specific training.
- Suggest and support implementation of new ideas for improving user support and the guest experience.
Do Right:
- Follow and ensure that all users are following IT-related company procedures, guidelines and policies.
- Perform tasks with integrity by always doing the right thing.
Do Good:
- Engage and support the community--contribute to its success.
Be Inclusive:
- Welcome and engage with all guests and coworkers.
- Support and engage in the company’s diversity, equity and inclusion efforts.
Have Fun:
- Maintain a positive attitude with all aspects of the job.
- Enjoy the benefits of working for a ski company and have fun in a way that encourages coworkers to do the same.
- Other duties and projects as assigned.
Job Requirements:
- Positive, enthusiastic, and friendly.
- Solution oriented with desire to learn new skills.
- Comfortable around technology.
- Detail oriented and well organized.
- Ability to sit and stand for long periods of time.
- Able to move 50 lbs (with assistance if needed).
- Should be able to work a schedule that can include weekends and holidays.
- Ability to ski or snowboard at intermediate level, or desire to learn.
- Valid US driver’s license.
The expected Total Compensation for this role is $21.57 - $29.54. Individual compensation decisions are based on a variety of factors.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 507772
Reference Date: 03/24/2025
Job Code Function: IT Support
