Overnight Specialist Guest Services Attendant

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

Our Overnight Operations Agent will be responsible for providing overnight coverage to guests and employees.

Job Specifications:

• Housing: Yes
• Expected Pay Range: $22.00/hr - $25.00/hr
• Employment Type: Seasonal
• Shift Type: Full Time hours available
• Overnight Thur-Sun
• Minimum Age: At least 18 years of age

Job Responsibilities:

• Comply with guest requests (both in person and on the telephone)
• Provide dispatch to on call manager on duty as needed
• Assist with late night guest check-in and delivery requests
• Handle Employee and Guest Lockouts overnight
• Maintains a clean and safe work area, restocking supplies as necessary
• Communicates with other hotel departments/other departments effectively
• Follows daily procedures, accurately completes all daily reports and knows all other properties, hotels, restaurants and services the resort offers.
• Other duties as assigned

Job Requirements:

• High School education or equivalent – Required
• Valid US Driver’s License, Clean driving record and must be able to pass a Vail MVR – Required
• Phone and computer skills – Required
• Basic reading, spelling, and math skills – Required
• Ability to converse clearly and comfortably with many different types of people in English – Required
• Ability to work with guests using good social manners, diplomacy, and tact – Required
• Ability to work well under pressure – Required
• Previous hotel/hospitality experience – Preferred

The expected pay range is $22.00/hr - $24.23/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  512477
Reference Date: 11/06/2025 
Job Code Function: Guest Services