Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
The Team Lead Spa Concierge is responsible for overseeing daily operations at the spa front desk while supporting overall spa performance. This role leads the hiring, training, and development of front desk staff, ensuring high standards of guest service and operational consistency. The Team Lead sets the tone for a welcoming, guest-focused environment and leads by example in all interactions.
- Starting Wage: $22.00 /hr - $24.69/hr
- Employment Type: Year Round
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: Yes
Job Responsibilities
- Oversee day-to-day front desk operations, ensuring efficiency and service standards are met
- Serve as the primary point of contact for spa guests, ensuring a seamless and positive experience
- Book and manage all spa services, packages, and reservations
- Maintain in-depth knowledge of all treatments, services, and retail offerings
- Support spa therapists by providing timely and accurate information regarding checked-in guests and scheduled appointments
- Assist in maintaining cleanliness and organization of guest-facing areas, including light cleaning as needed
- Support and monitor retail inventory, including scheduled counts and organization
- Manage point-of-sale transactions, billing accuracy, and cash handling procedures
- Lead hiring, onboarding, and ongoing training for spa front desk team members
- Coach team members on guest service, sales techniques, and adherence to spa protocols
- Assist the Spa Manager with weekly payroll for non-exempt spa staff
- Ensure compliance with company policies and operational standards
- Perform additional duties as assigned to support spa operations
Job Requirements:
- High school diploma or equivalent required
- Previous experience in a spa or hospitality environment preferred
- Minimum of one year of supervisory or leadership experience preferred
- Experience with SpaSoft or similar booking systems strongly preferred
- Strong communication, organizational, and leadership skills
- Proficiency in computer systems, typing, and basic math
- Demonstrated ability to drive sales and deliver exceptional guest service
- Must be available to work weekends and holidays as needed
The expected pay range is $22.00 /hr - $24.69/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 514029
Reference Date: 03/23/2026
Job Code Function: Fitness/Spa
