Kindred Reservation & Leisure Sales Manager

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Kindred Reservation & Leisure Sales Manager JD:

We're looking for a kindred spirit who will be inspired to create dynamic, strategic and effective leadership for the Sales operations of Kindred Resort, a new, elevated luxury property located at the base of Keystone Resort in Colorado.

Kindred Resort is a visionary development with a mission to be the most welcoming luxury hospitality experience through extreme kindness and active excellence. Embedded in the resort experience is a passion for the outdoors and creating connection between guests, employees, and community. Our goal is to spark elevated experiences that welcome all kindred spirits.

Job Summary:

The Reservation & Leisure Sales Manager at Kindred Resort plays a dual role overseeing both individual reservations strategy and luxury leisure travel sales. This position is responsible for maximizing revenue through strategic account development, effective call center operations, and personalized guest communication, all while delivering a seamless and elevated guest experience from booking through arrival. This role reports to the Director of Sales & Marketing and works closely with marketing, revenue, front office, and ownership services to optimize bookings and curate premium experiences.
 

Job Specifications

• Outlet: Kindred Resort
• The budgeted range starts at at $68,000 - $80,000. Actual pay will be adjusted based on experience
• Shift & Schedule Availability: Full Time / Year-Round

Opening Specifications

Job Responsibilities:

Leisure Sales:

• Cultivate and grow relationships with high-value leisure clients, luxury travel advisors, wholesalers, consortia, and strategic travel partners.
• Represent Kindred Resort at targeted industry events and luxury travel trade shows
• Develop and execute action plans to grow production from top travel agency accounts and retail networks.
• Monitor trends, account production, and shift strategies based on evolving travel patterns.
• Collaborate on experiential packages and promotions in partnership with the marketing team to align with brand voice and seasonal demand.
• Host FAMs, site inspections, and VIP experiences for key accounts and prospects.
   

Reservations Oversight:

• Oversee day-to-day reservations operations to ensure accuracy, efficiency, and luxury service standards.
• Manage guest inquiries, special requests, booking modifications, and cancellation escalations with care and professionalism.
• Maintain accurate availability and rate inventory in all systems, partnering closely with Revenue and Marketing teams.
• Coordinate with ownership services on owner/partner reservations, blackout dates, and benefit usage.
• Ensure reservation confirmations and pre-arrival communications reflect brand tone and guest personalization.
   

Leadership & Strategy:

• Participate in weekly sales and revenue meetings to contribute market intelligence and booking trends.
• Partner with revenue leadership to forecast occupancy, set leisure rate strategy, and evaluate business mix by segment.
• Train and develop reservation agents or front-line sales support as needed for luxury service delivery.
   

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
• 401(k) Retirement Plan  
• Employee Assistance Program 
• Excellent training and professional development 
• Referral Program 

Job Qualifications:

Required:

• Minimum of 4 years of experience in hospitality reservations, leisure sales, or guest services.
• Strong communication skills, both verbal and written
• Experience working with hotel PMS/CRS systems (e.g., SynXis, MARSHA, or similar).
• Proven ability to build relationships with clients and internal departments
• High attention to detail, organized, and solution-oriented.
• Proficient in Microsoft Office, especially Excel and Outlook.
   

Preferred

• Experience in luxury hospitality and/or resort sales
• Familiarity with Cvent, Virtuoso, Signature, or other travel consortia
• Bilingual in Spanish or other languages.
• Previous pre-opening or new property experience.

The budgeted range starts at $68,000 - $80,000.  Actual pay will be adjusted based on experience.

The expected pay range is $68,000 - $80,000/ Per annum + Annual Bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  508397
Reference Date: 05/13/2025 
Job Code Function: Sales