Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
The Director of Homeowners and Guest Experience oversees all operational aspects of residential community management and front office services at Kindred Resort. This role ensures exceptional service delivery across homeowner relations, HOA operations, and all guest-facing experiences while maintaining alignment with Kindred’s standards of excellence. The Director partners with HOA Executive Boards, homeowners, and resort leadership to ensure properties, shared amenities, and service experiences are well-maintained, financially sound, and seamlessly integrated.
Job Specifications:
- Starting Wage: $70,944.80 - $105,000 + annual bonus
- Employment Type: Year Round
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: Yes
Job Responsibilities:
- Develop and implement operational strategies for front office, guest services, and homeowner relations
- Establish standard operating procedures across Front Desk, Concierge, Bell, Valet, and community management functions
- Recruit, hire, and train front office teams, ensuring alignment with brand standards
- Oversee setup of guest service systems and technology platforms
- Build relationships with homeowners, HOA boards, and key stakeholders ahead of opening
- Develop budgets, financial forecasts, and capital plans across guest and residential operations
- Coordinate property readiness, including inspections of guest areas, residential buildings, and shared amenities
- Establish communication protocols to ensure consistent, responsive service for both guests and homeowners
- Set up reporting structures for operational performance, financials, and guest feedback
- Oversee daily operations of Front Desk, Concierge, Bell, and Valet
- Ensure consistent delivery of luxury service standards across all guest and homeowner interactions
- Proactively anticipate guest needs and resolve concerns to drive high satisfaction scores
- Manage financial performance, including budgets, forecasting, billing, and reporting
- Lead property inspections, vendor coordination, and ongoing maintenance of guest and shared spaces
- Serve as key point of contact for escalated guest and homeowner concerns
- Monitor guest feedback platforms and homeowner satisfaction, implementing continuous improvements
- Lead, coach, and develop teams across departments, fostering accountability and engagement
- Facilitate HOA meetings, operational meetings, and cross-department collaboration
- Ensure compliance with safety, privacy, and operational standards
- Promote a culture of kindness, excellence, and connection across all service touchpoints
- Perform additional duties as needed to support overall property success
Job Qualifications:
- Proven leadership experience in hospitality, residential property management, or a related field
- Strong financial acumen with experience in budgeting, forecasting, and reporting
- Experience managing multiple teams and functions in a fast-paced environment
- Exceptional communication skills with the ability to manage complex stakeholder relationships
- Experience working with homeowners associations or similar governance structures preferred
- Strong understanding of luxury service standards and guest experience delivery
- Ability to lead with professionalism, diplomacy, and sound judgment
- Proficiency with Microsoft Office applications
- Flexible schedule including evenings, weekends, and holidays
The expected pay range is $70,944.80 - $105,000 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 512853
Reference Date: 12/10/2025
Job Code Function: Property Management
