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Senior Manager, Mountain Operations

Date: Jul 10, 2019

Location: Crested Butte, CO, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

Summary of Job:


The Senior Manager of Mountain Operations will provide leadership, management and direction to the following mountain operations departments; Grooming, Snowmaking, Terrain Parks/Summer Bike Park, Summer Trail Crew. This position will also assist the Director of Mountain Operations with oversight of other departments within Mountain Operations when needed. Together with the Mountain Operations leadership team, this position will help ensure the overall success of the mountain in terms of the following: daily operations, staff development, and future on mountain planning and strategies that will guide/drive guest and employee satisfaction.


Essential Job Responsibilities:


  • Oversee the management and administration of operations to produce an exceptional guest and employee experience
  • Successfully recruit, hire, coach, motivate and develop a high performing management team.  Ensure management team and subordinates are aligned with Vail Resorts goals, values and core competencies.  Develop leaders within the scope of this position’s responsibility to improve leadership within current roles and prepare them for increased responsibility/accountability.
  • Be a leader in the effort to improve safety within mountain operations with the goal of reducing/eliminating worker and guest injury.  Coordinate closely with the Sr. Manager of Health & Safety regarding the same. 
  • Lead the effort to reduce snowmobile use and fleet size to eliminate incidents surrounding snowmobile travel
  • Accountable for mountain operations goals while contributing to overall resort, corporate goals and initiatives
  • Create and oversee departmental budgets while tracking performance to expectations
  • Create a positive work culture that has an unwavering commitment to providing an Experience of a Lifetime for each and every guest, constant improvement, and where every employee is proud to work for CBMR and Vail Resorts.
  • Build strong, positive relationships with key managers outside the scope of direct reports
  • Serve as Senior Mountain Manager on duty in the absence of the Director of Mountain Operations.
  • Maintain an “expert level” status of mountain operations functions, being proactive with industry trends within Vail Resorts and within the industry as a whole. Bringing those trends forward for a possible fit for Crested Butte
  • Actively participate in assigned best practice groups.
  • Assist departments with capital planning & implementation.
  • Prioritize and adapt in a constantly changing business and environmental setting
  • Increase operational efficiency and effectiveness through on-going communication and cooperation with mountain operations departments
  • Ensure company and employee communications are provided on a regular basis


Job Requirements:


  • Minimum 10 years’ experience in mountain operations
  • 5 years or more experience in a leadership role managing multiple departments
  • Valid Colorado driver’s license
  • Strong knowledge of desktop computer and applications – Microsoft office applications
  • Strong communication skills including verbal & written
  • Strong financial management, strong communication, leadership and team building skills, advanced skiing/riding ability, must be able to work in extreme weather conditions (winter/summer)
  • Positive, solutions oriented leadership
  • High school education or equivalent, some college preferred

There’s nothing like ski town life in the heart of the Rocky Mountains. You’ll get to live and play in the heart of paradise—and work with some of the friendliest coworkers in the Gunnison Valley. In fact, our guests repeatedly tell us that it’s the welcoming smiles, upbeat attitudes, and friendly vibe that bring them back to Crested Butte (in addition to the great skiing, of course).

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 170261

Nearest Major Market: Colorado