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Lead Bell - Grand Lodge - Winter Seasonal

Date: 
Location: 

Crested Butte, CO, US

Company:  Crested Butte Mountain Resort
Shift Type:  Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

 

What will I be doing?

  • Work with the Guest Services Captain and Guest Services Manager to maximize revenue and minimize expenses while providing the highest level of guest service.
  • Communicate effectively in writing and verbally to provide direction to staff.
  • Handling any guest comments or claims providing exceptional service and resolution.
  • Observe performance of team members, celebrate exceptional service and encourage improvement where needed.
  • Assist in the training, supervision, and evaluation of Guest Services team members.
  • Greet customers, park and secure vehicles, including locking doors and closing all hatches and windows
  • Function as a key associate providing the 1st impression of the hotel to each guest and train Guest Service team members to emulate the same 1st impression.
  • Manage the maintenance and sanitation of the garage during the shift to ensure a safe work environment, compliance with applicable regulations and protection of the physical asset
  • Perform the tasks of employees supervised when needed to facilitate service and for training purposes
  • Act as driver for company vehicles as needed
  • Provide guest services in a highly professional manner exceeding guest expectations at all times by creating the WOW experience
  • Support the orientation training of new associates
  • Focus on providing world-class service for every guest at every opportunity.
  • Train, mentor and nurture associates to remember the guests needs come first.
  • Coordinating the assistance of luggage to and from rooms.
  • Organization of team members to respective stations, providing a continuous presence for guest touchpoint and prompt service.
  • Responsible for revenue auditing, verifying that all parking revenue is posted nightly and that the integrity of the department’s finances are maintained.
  • Confirm that packages when received are being documented and delivered to respective guests.
  • Ensure that the shuttle is operated in accordance with guest needs, with accurate time estimations provided to guests upon request.
  • Completion of shift checklists with all tasks completed to the highest standard.
  • Maintaining a high level of professionalism within your appearance, demeanor and performance
  • Create the "WOW" factor at their first impression - arrival at the hotel.
  • Be aware of VIP guests and communicate this to staff
  • Ensure associates are in 100% compliance to uniform standards
  • Able to work a flexible schedule including weekends and holidays as required.
  • Successfully complete other duties as assigned.

 

 Qualifications:

  • Detail oriented on assigned tasks and the ability to follow through to a conclusion
  • Strong communication skills, must be able to communicate in English
  • Ability to take ownership of projects and drive production through completion
  • Ability to work successfully in a strong team environment
  • Ability to learn new systems quickly - required
  •  At least 1 year’s previous supervisory experience required.
  • CO Driver’s License preferred, satisfactory driving record required.
  • At least 21 years old.
  • Must be able to lift 50lbs regularly.
  • Must be comfortable working in an outdoor environment.

 

Crested Butte is the untamed destination at the end of the road. We are confident in who we are and what we seek; pure, wild nature.  We take bold risks to pursue our passions and demonstrate our untamed, intrepid grit in our everyday actions. Our dedication to our mountains, community, coworkers and guests set us apart and bring us together. Come join us at the end of the road.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 234974


Nearest Major Market: Colorado