Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Summary:
The General Manager leads a team overseeing the daily operations of the Grand Lodge (132 STR units), Lodge at Mountaineer Square (119 STR units), Plaza Hotel (60 STR unit) and PM (15 STR units). In addition, the General Manager will lead 2 projects with two separate homeowners associations, and have separate involvement with the Mt. Crested Butte Town Center Association. This role has direct oversight of lodging operations, vacation rental operations, association operations, two front desk operations, housekeeping, and engineering. The General Manager is responsible for all aspects of the property including: operations, staffing, customer satisfaction, property maintenance and appearance, and meeting Vail Resorts brand standards. This also includes managing all operating costs, budgets, forecasts, strategic planning, and other KPIs, such as NPS.
Job responsibilities:
- Maintain the highest levels of Safety Protocols for our guests and employees.
- Meet and exceed customer expectations, as measured by net promoter score (NPS), through proactive lodging, group/conference management, and stakeholder relations.
- Develop and execute property strategic plan with departmental leaders.
- Exhibit keen financial acumen, creating and managing departmental budgets, including forecasting, variances and revenue management.
- Work closely with Revenue Optimization, Reservations, and Resort Group Sales teams to maximize revenue and occupancy.
- Collaborate with Property Manager in-resort as well as cross-divisional resort leaders to resolve challenges and provide seamless Experiences of a Lifetime for guests. Lead divisional culture focused on Safety and Epic Service.
- Actively participate in hospitality resort senior leadership team to resolve challenges, share best practices and provide support in meeting resort-wide hospitality goals and objectives.
- Recruit, interview, hire, coach, and develop staff members.
- Support guest recovery opportunities as necessary.
- Perform line staff duties when necessary due to business or staffing volumes.
- Complete processes as appropriate and act as a liaison with other company functions and departments, including but not limited to: Health and Safety, Accounting, Human Resources, Payroll, Sales, Workers Comp, Purchasing, Engineering, Conference Services, Marketing.
- Responsible for owner statement accuracy and addressing any rental management billing issues, including reviewing maintenance billing books, revenue postings, housekeeping revenue.
- Bill HOAs for monthly common area cleaning and front desk labor.
- Bill owners for deep cleaning and annual linen / kitchen replacement.
- Work with local realtors and assistant property manager to maintain a calendar of unit closings and answer questions about the Grand Lodge.
- Orient new owners to the properties, providing information on HOA and rental management (VR or self-managed).
- Ensure managed and non-managed units are reflected accurately in IQWare.
- Maintain list of non-managed units and communicate with all internal stakeholders.
- Provide clear direction to front desk team on responsibilities regarding non-managed units at both properties.
- Ensure revenue is distributed equally among VR managed units; maintain monthly and annual average owner revenue spreadsheets.
- Meet with individual owners to review annual revenue, GX scores, unit upgrades, and address any concerns.
Leadership Role Expectations:
- Passion for providing and leading others in providing exceptional service.
- Strategic leader, capable of setting an ambitious agenda, engaging and aligning a set of stakeholders to achieve it.
- Credible businessperson who will be perceived as a trusted consultant and functional expert to senior management. Must be an influential advisor, bold and courageous, with the ability to constructively challenge and hold others accountable.
- Strong learning agility. Enjoys and excels in environments where he/she must tackle and solve new and complex strategic business challenges and issues.
- Performance-driven, ambitious, and change-oriented leader who shows ingenuity and fortitude in overcoming obstacles to achieve a bigger impact in an increasingly competitive marketplace.
Job Requirements:
- Bachelor’s Degree – Required
- 7+ years lodging and hospitality experience required, with specific experience in leading department heads.
- Proven experience with and passion for providing excellent service.
- Exemplary verbal and written communication skills in English required. Ability to read, comprehend and write complex correspondence and effectively communicate with guests using diplomacy and tact required.
- Valid Colorado Driver License and ability to complete a Motor Vehicle Report on hire.
- Proficiency with Microsoft Office applications required – proficiency with property management software and property maintenance software preferred.
The expected Total Compensation for this role is $104,000 - $120,000 + annual bonus + equity. Individual compensation decisions are based on a variety of factors.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 508464
Reference Date: 05/22/2025
Job Code Function: Leadership
