Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
The General Manager leads the team over seeing the daily operations of the Lodge at Mountaineer Square (142 units) as well as one homeowner association and 135 total vacation rental units. GM has direct oversight of lodging operations, association operations, housekeeping and engineering. The General Manager is responsible for all aspects of the property including: operations, staffing, customer satisfaction, property maintenance and appearance, meeting Vail Resorts brand standards. Responsible for all operating costs, budgets, forecasts, strategic planning, and other KPIs such as NPS. We provide Epic Service by creating memorable experiences and emotional connections with the team and our guests. Success in this position is strong financial performance, a well-maintained property and satisfied guests.
Job Specifications:
- Outlet: Crested Butte / Lodge at Mountaineer Square
- Shift & Schedule Availability: Year Round / Full Time
- The budgeted range starts at $82,800 - $100,425 + annual bonus. Actual pay will be adjusted based on experience.
Leadership Role Expectations:
- Passion for providing and leading others in providing exceptional guest and employee service.
- Strategic leader, capable of setting an ambitious agenda, engaging and aligning a set of stakeholders to achieve it.
- Credible businessperson who will be perceived as a trusted consultant and functional expert to senior management. Must be an influential advisor, bold and courageous, with the ability to constructively challenge and hold others accountable.
- Strong learning agility. Enjoys and excels in environments where he/she must tackle and solve new and complex strategic business challenges and issues.
- Performance-driven, ambitious, and change-oriented leader who shows ingenuity and fortitude in overcoming obstacles to achieve a bigger impact in an increasingly competitive marketplace.
The Primary Job Responsibilities of this Position Include:
- Maintain the highest levels of Safety Protocols for our guests and employees
- Meet and exceed customer expectations as measured by net promoter score through proactive lodging, and group/conference management and stakeholder relations.
- Develop and execute property strategic plan with departmental leaders.
- Exhibit keen financial acumen, creating and managing departmental budgets, including forecasting, variances and revenue management.
- Work closely with Revenue Optimization, Reservations, and Group Sales teams to maximize revenue and occupancy in all Lodge at Mountaineer Square, Plaza at Wood Creek and outlying condominium units in our vacation rental portfolio.
- Collaborate with other General Managers in-resort as well as cross-divisional resort leaders to resolve challenges and provide seamless Experiences of a Lifetime for guests. Lead divisional culture focused on Safety and Epic Service.
- Actively participate in hospitality resort senior leadership team to resolve challenges, share best practices and provide support in meeting resort-wide hospitality goals and objectives.
- Recruit, interview, hire, coach, and develop staff members.
- Support guest recovery opportunities as necessary.
- Perform line staff duties when necessary due to business or staffing volumes.
- Complete processes as appropriate and act as a liaison with other company functions and departments, including but not limited to: Health and Safety, Accounting, Human Resources, Payroll, Sales, Workers Comp, Purchasing, Engineering, Conference Services, Marketing.
- Responsible for owner statement accuracy and addressing any rental management billing issues, including reviewing maintenance billing books, revenue postings, housekeeping revenue
- Bill HOAs for monthly common area cleaning and front desk labor
- Bill owners for deep cleaning and annual linen / kitchen replacement
- Review and work with property managers to collect owner HOA and vacation rental aging from monthly reports
- Work with local realtors and assistant property manager to maintain a calendar of unit closings and answer questions about the properties.
- Orientate new owners to the Lodge at Mountaineer Square, providing information on HOA and rental management (VR or self-managed).
- Ensure managed and non-managed units are reflected accurately in IQWare.
- Maintain list of non-managed unit and communicate with all internal stakeholders
- Provide clear direction to front desk team on what we do and do not do with non-managed units
- Troubleshoot all issues with non-managed units – i.e. guest complaints about front desk staff, lock audit issues, etc.
- Ensure revenue is distributed equally among VR managed units; maintain monthly and annual average owner revenue spreadsheets
- Meet with individual owners to revenue annual revenue, GX scores, and address any concerns.
Requirements:
- Bachelor’s Degree – Required
- 5+ years lodging and hospitality experience required, with specific experience in leading department heads.
- Proven experience with and passion for providing excellent service.
- Exemplary verbal and written communication skills in English required. Ability to read, comprehend and write complex correspondence and effectively communicate with guests using diplomacy and tact required.
- Valid Colorado Driver License and ability to complete a Motor Vehicle Report on hire.
- Proficiency with Microsoft Office applications required – proficiency with property management software and property maintenance software preferred.
The expected pay range is $82,800 - $100,425 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 497920
Reference Date: 09/12/2023
Job Code Function: Leadership
