Director of Skier Services

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Director of Skier Services is responsible for the overall quality of the guest and employee experience at Crested Butte Mountain Resort for Ski and Snowboard School, Product Sales & Services, Summer Activities and additional responsibilities that add to the guest experience. Specific focuses include: leadership management and development of teams; budget responsibilities including revenue & expense oversight & forecasting; capital project coordination; communication and interaction with guests and safety performance. As a member of the resort’s senior leadership team, the position assists in the development, communication and implementation of resort goals & initiatives.

Essential Job Responsibilities:

• Direct and monitor quality of overall Ski and Snowboard School and Skier Services department’s products and staff to ensure exceptional guest experience, alignment with Resort and Company goals, financial success, and development of future products/programs.
• Work with Managers and Supervisors to ensure accountability for the quality of products and services for the guests and employees. Provide feedback, growth opportunities, leadership opportunities and appropriate training to develop Ski and Snowboard and Skier Services leaders.
• Help create and implement training plans and monitor the quality of training.
• Stay current on guest and employee health and safety regulations, including MSDS standards, universal precautions, child abuse guidelines, background checks, emergency evacuation and lightning procedures.      
• Actively seek information about industry trends, competitions, and events, and remain involved with professional organizations (ISIA, PSIA/AASI).
• Work with other Resort Ski School Directors on best practice program including program offerings; safety initiatives; instructor training, etc.
• Monitor and maintain quality and appearance of buildings, sales facilities - both on mountain and at the base area, organizational yard, signage and program imaging, teaching terrain, and locker rooms.

Job Qualifications:

• High School Diploma or equivalent
• At least 5 years of experience as a full time ski/snowboard instructor
• At least 5 years of experience as a Ski School General Manager
• Current PSIA/AASI level 3 certification
• Proficient in Microsoft Office
• Strong written and verbal communication skills
• Demonstrated conflict resolution skills
• Previous guest service experience

Preferred Skills:

• College degree in related field
• Previous experience with PeopleSoft, RPOS, &IDMS

The expected pay range is $85,863.60 - $110,362.73 + annual bonus + equity. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  508018
Reference Date: 04/15/2025 
Job Code Function: Ski/Snow School