Team Lead - Reservations

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:

The Reservations Team Lead assists in the daily supervision and operations of the Reservations call center. Facilitates the successful operation of the department’s functions by managing call volume, providing agent assistance, handling guest issues, and working with both internal and external departments to provide an Experience of a Lifetime to our guests.This is a great position for someone interested in moving into a leadership role and growing within our company.

This position will support the CO Reservations team servicing guests in Keystone, Breckenridge, Crested Butte, Vail and Beaver Creek

Job Specifications:

• Starting Wage: $23.00/hr - $27.05/hr
• Employment Type: Year Round  
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age  
• Housing Availability: No

Job Responsibilities:

• Supervise and support a team of remote call center reservations agents through coaching and training to increase knowledge and performance.
• Demonstrate an unyielding passion for the guest experience, culture, mission and vision by troubleshooting and resolving guest and partner issues in a timely and mutually beneficial outcome.
• Manage call volume to achieve departmental goals including assisting agents, communicating with backup resources, and taking backup calls while following an established sales process to convert bookings.
• Communicate with guests, employees, and other departments in a positive, productive and efficient manner while delivering excellent and personalized customer service.
• Provide feedback to management regarding both positive and negative issues impacting department performance.
• Inspire trust and build strong relationships across business units such as Front Desks, Guest Services, Mountain Operations (Ski School, VRR, Ticket Office), Call Centers (GSD, CSS, SalesOps), Reservations Fulfillment Services, the Training Department, and Third Party Suppliers.
• Assist with updates and maintenance of knowledge base to keep our team up to date and proficient with our products, services and policies.

Job Requirements:

• College degree preferred
• Call center, hospitality or sales experience required.
• Previous supervisory experience preferred
• Data entry
• MS Office Suite
• CRS and POS experience preferred—Inntopia, Guest Connect
• Excellent command of the English language, both written and spoken

Other Requirements/Preferred Skills:

• Must live within a state or province where Vail Resorts operates. This includes:
  • British Columbia, Washington D.C., CA, CO, IN, MI, MN, MO, NV, NH, NY, OH, PA, UT, VT, WA, WI, WY
• Prior reservations experienced preferred.
• Must be able to work a flexible schedule, including evenings, weekends and holidays.
• Exceptional time management with the ability to work under pressure and maintain a high level of accuracy and attention to detail.
• High level of interpersonal communication and a focus on customer service skills.
• Ability to multi-task.
• Displays a growth mindset and ability to adapt and lead through change.
• Prior experience working and/or learning in a remote environment (from-home) preferred.
• Familiarity with any or all of Vail Resorts preferred.
• Strong computer skills. Must be able to work on the phone and computer for long periods of time

The expected Total Compensation for this role is $23.00/hr - $27.05/hr. Individual compensation decisions are based on a variety of factors.
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Vail Resorts offers a ‘Hybrid’ work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays.  Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. 

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  513667
Reference Date: 02/21/2026 
Job Code Function: Reservations