F&B Program Analyst

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:

The Mountain Food and Beverage (F&B) Organization is committed to enhancing the dining experience across 300+ outlets in Vail Resort’s North American portfolio, focusing on operational excellence and data-driven insights The F&B Program Analyst will support Operations by aligning with Strategic Initiatives - specifally managing the enterprise F&B POS system menu configuration and item set, assisting with broader F&B Training priorities, and supporting the F&B Department as a Central Support Team (CST) member. This role will also assist the Central F&B Strategy, facilitating data-driven initiatives, ensuring the seamless execution of enterprise programs, and providing direct support to in-resort Food and Beverage. Success in this role requires analytical expertise, project management experience, and the ability to provide direct operational support in regional and enterprise-level operations.

Job Specifications:

• Outlet: Corporate / Remote
• Pay Range: $67,000 - $74,000 
• Shift Availability: Full-Time

Job Responsibilities:

• Collaborate with business stakeholders (In-resort F&B Leaders, Mountain Applications/IT, POS Adanced User Operator Group, Hospitality, Revenue Audit etc) to align, develop and implement business requirements; participate in solution design, quality assurance, and execution
• Document and communicate findings, maintaining a robust resource catalog and ensuring variations in data analysis and process are captured in real time
• Ensure compliance with regulatory requirements (SOX/PCI)
• Oversight and implementation of Enterprise POS Item creation, following Enterprise best practices
• Oversight and implementation of Enterprise POS Screen management - following Enterprise best practices
• Develop, implement and maintain an enterprise POS item and screen audit process
• Serve as a point of contact for resort F&B leadership on program and technology rollouts
• Represent regional interests at the enterprise level and ensure effective implementation of enterprise programs and tools
• Support Enterprise F&B deliverables, tactics and direct field support as part of the larger F&B Central Support Team
• Support the development and rollout of training programs for F&B teams across resorts as part of the larger Central Support Team Operations and Support Team

Job Requirements:

• 3+ years of experience supporting enterprise programs, with a focus on data analysis, reporting, and user management.
• Experience with POS Systems such as InfoGenesis(preferred), Aloha, Toast, Clover or similar platforms.
• Proficiency in Microsoft Office Suite, Smartsheet and SharePoint
• Strong project management skills, with experience in change management and communications development
• Ability to operate in a fast-paced, ambiguous environment and communicate effectively with varying levels of leadership
• Experience in program governance and the development of tools to ensure enterprise-wide program success
• Some travel expected – Sourcing direct feedback with in-resort users, conducting audits spot checks and trainings

Preferred Experience:

• Bachelor's degree in Business Technology, Hospitality Science or related field
• Demonstrated ability to develop technical documentation and corporate memo writing experience

The expected Total Compensation for this role is $67,000 - $74,000. Individual compensation decisions are based on a variety of factors.
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Employees can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  506099
Reference Date: 11/19/2024 
Job Code Function: F&B Support  
Job Type: [[JobType]]