Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Summary: The Workforce Management (WFM) Program Director will lead the end-to-end implementation and management of a large-scale workforce management program, including development and implementation of labor standards and deployment of any applicable systems. This role will oversee the strategic planning, execution, and optimization of workforce resources, ensuring the seamless integration of workforce management tools, processes and controls across the organization while integrating across budging, scheduling and staffing. The WFM Program Director will drive process improvements and support business goals through efficient workforce management strategies. The Program Director will also provide strategic oversight to change management and communication to drive the proper organizational mindsets relating to the program.
The right candidate will:
- Demonstrate strong learning agility.
- Enjoy and excel in environments where they must tackle and solve new and increasingly complex strategic business challenges and issues—incorporating the newest ideas, technologies, and approaches to business.
- Be a brave, ambitious and passionate leader who is comfortable in their own skin while also demonstrating a high level of emotional intelligence and self-awareness.
- Commitment to personal leadership journey and ongoing development.
Key Responsibilities:
- Program Oversight: Manage the workforce management program at scale, overseeing all aspects from planning to execution to ongoing controls and refinements to ensure alignment with organizational goals.
- System Implementation: Lead the implementation of all applicable workforce management systems, including any necessary vendor selection, integration, testing, training, and deployment. Act as the primary liaison between vendors, internal teams, and stakeholders.
- Strategic Planning: Develop and execute a comprehensive workforce management strategy, including a multi-year road map to drive efficiency, cost management, and performance optimization.
- Team Leadership & Development: Build, lead, and inspire a program team to achieve program success. Foster a culture of collaboration, accountability, and continuous learning, ensuring each team member is equipped with the tools, training, and guidance needed to succeed in their roles and support the program’s implementation and ongoing success.
- Stakeholder Management: Collaborate effectively with senior leadership, HR, IT, and operational teams to ensure successful program delivery. Maintain ongoing communication to manage expectations and provide updates on progress.
- Change Management: Develop and execute change management strategies to facilitate the adoption of the new system. Provide training and resources to teams to ensure smooth transitions and high user engagement.
- Performance Monitoring & Reporting: Establish and track key performance indicators (KPIs) related to the workforce management program. Analyze data to measure the success of the implementation and ongoing performance, providing insights for continuous improvement.
- Risk Management: Identify potential risks and develop mitigation strategies to ensure minimal disruption during the implementation and operation of the new system.
- Continuous Improvement: Drive continuous improvement initiatives to enhance workforce management processes and system capabilities. Stay updated on industry trends and emerging technologies to inform future enhancements.
- Budget Management: Manage program budgets, ensuring cost-effective solutions and value delivery while adhering to financial constraints.
Preferred Experience:
- Experience managing large-scale workforce management programs, including system implementation and integration.
- Strong project management skills with a proven track record of delivering complex programs on time and within budget.
- Experience with workforce management software and a deep understanding of their capabilities.
- Excellent leadership and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Exceptional problem-solving skills and analytical abilities, with a focus on data-driven decision-making.
- Strong communication skills, both written and verbal, to effectively articulate complex information to diverse audiences.
- Experience with change management methodologies and strategies.
- Proficiency in data analysis tools and techniques, with the ability to generate actionable insights.
Preferred Qualifications:
- Bachelor’s degree in Business Administration, Project Management, Human Resources, or a related field
- Familiarity with Agile or Lean methodologies.
- Knowledge of labor laws and compliance requirements related to workforce management.
The expected Total Compensation for this role is 150,676 - 192,747 + bonus + equity. Individual compensation decisions are based on a variety of factors.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Vail Resorts offers a ‘Hybrid’ work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.
Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 506276
Reference Date: 12/06/2024
Job Code Function: Mountain Operations
Job Type: [[JobType]]
