Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Summary:
Vail Resorts is seeking a Senior Business Analyst to become an important part of our high-energy, fast-paced, and innovative HR Technology team. As an HR Technology Senior Business Analyst, you will partner with HR, Payroll, Employee Relations, and other key functions to understand business requirements, test technology solutions, and ensure compliance with software development lifecycle standards and other key controls. This role will primarily support ServiceNow, including integrated platforms, and will be a critical resource as we expand the footprint of the ServiceNow platform.
Job Specifications: (These fields will auto-populate based on what’s inputted into the req when building as long as these tokens are inputted into the Job Description)
- Starting Wage: $92,397 - $125,793
- Employment Type: Year Round
- Shift Type: Full Time
- Minimum Age: No
- Housing Availability: No
Essential Job Responsibilities:
- Partner with business units to understand needs, gather requirements, and translate them into scalable ServiceNow solutions
- Document functional requirements, user stories, acceptance criteria, and process flows
- Collaborate with developers, architects, and administrators to design and validate ServiceNow configurations
- Stay current with ServiceNow releases and new features; assess impact and opportunities
- Mentor other Business Analysts on the HR Technology team.
- Responsible for Release Management responsibilities including coordinating the items for release, obtaining release approvals, and communicating with the infrastructure and development teams. As well, as ensuring the proper QA practices were followed.
- Administer regular production system support, including researching, diagnosing and resolving data integrity issues, system bugs, etc.
- Open and track support tickets as needed and follow through with open issues reported from all business owners.
- Follow up on production process failures, ensuring timely coordination of resolution and communication.
- Use standard techniques to elicit and document business requirements, effectively identify process inefficiencies, and make suggestions for modifications.
- Conduct system integration testing utilizing quality assurance best practices and documentation.
- Ability to handle multiple assignments efficiently and provide suggested priorities to the manager.
- Open to learning additional technologies and integration practices.
- Actively participate and take personal ownership in career through self-assessments, mid-year, and annual reviews, goal setting, and performance management.
- Adapts to growth and change, is open to and generates new ideas. Handles pressure well, and adjusts plans to meet the changing needs of a rapidly growing organization while simultaneously looking for foundational improvements.
- Leads P1 escalations and coordination, as requested.
- Collaborates with the HR Technology leadership team on internal process improvements and leads execution of those improvements, as needed.
- Reviews and analyzes case data within ServiceNow and proactively identifies areas for improvement.
Job Requirements:
- Bachelor’s Degree required
- 5+ years of business analysis experience, with at least 3 years focused on ServiceNow
- Experience managing and troubleshooting integration issues
- Excellent analytical, facilitation, and communication skills
- Proven experience leading cross-functional initiatives and managing competing priorities
- Strong documentation skills using tools such as Confluence, Visio, or Lucidchart
- Works autonomously, knowing when to escalate and seek support
The expected Total Compensation for this role is $92,397 - $125,793. Individual compensation decisions are based on a variety of factors.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Vail Resorts offers a ‘Hybrid’ work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.
Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 508461
Reference Date: 05/17/2025
Job Code Function: Applications
