Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Summary:
The Director of Mountain Operations Insights is instrumental in driving operational advancements at scale across Vail Resorts. This role involves a strategic focus on implementing efficiency programs and operational metrics, ensuring data-driven, sustainable, and scalable solutions. Success requires critical thinking, a collaborative mindset, and the ability to lead and execute initiatives without direct authority. Simplifying complex concepts and communicating them effectively is key, as is engaging enthusiastically with team members across all levels of the organization. As operations grow in complexity, the Director will shape strategies that drive enterprise-wide transformation.
Responsibilities:
- Drive Scalable Programs: Lead the sustainment and ongoing implementation of Lift Operations Optimization and parking programs, setting scalable standards and ensuring effective adoption across all resorts.
- Plan, deploy, and integrate: new technologies to enhance data accuracy and integrity within operations.
- Collaborate with the Data Science team to leverage data in making informed operational decisions.
- Monitor and report on operational performance against key metrics, conducting root cause analysis for any issues and proposing solutions. Engage with resort leaders to utilize metrics and communicate performance to enterprise-level stakeholders.
- Partner with resort-based leaders to share best practices and support OpEx and CapEx planning and business case development.
- Identify, quantify, compare, and execute operational process improvements aimed at enhancing safety, performance, capital utilization, and capacity.
- Develop and implement auditing tools to measure efficiency and identify cost reduction opportunities.
- Stay informed about industry and technology trends and apply insights to improve operations.
- Educate and engage cross-functional teams on the importance of continuous improvement practices.
- Manage and communicate improvement opportunities and implementation plans across all levels of the organization.
- Perform other duties as assigned.
Qualifications:
- 5+ years in an Industrial Engineering or related role, with a proven track record of leading process improvement projects from ideation to execution. Strong data analytics skills are critical.
- Education: Bachelor's degree in Industrial Engineering, Manufacturing Engineering, Operations Management, or a related field.
- Advanced degree in Business, Engineering, or Analytics is a plus.
- Lean Six Sigma certification preferred
Preferred Experience:
- Strong project/program management and organizational skills, with experience in meeting facilitation. Project Management Certification (PMP) is a plus.
- Ability to analyze data infrastructure and determine strategic actions across all operational areas.
- Exceptional critical thinking, storytelling and communication skills, high emotional intelligence, and the ability to work autonomously.
- Familiarity with continuous improvement tools and methodologies (e.g., Lean, Root Cause Analysis, Value Stream Mapping, SPC).
- Ability to develop standard operating procedures and training materials.
- Proficiency in Microsoft Word, Excel, and PowerPoint. Familiarity with BI tools like Tableau and process simulation software is preferred.
The expected Total Compensation for this role is 134,706-173,127 + bonus + equity. Individual compensation decisions are based on a variety of factors.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Vail Resorts offers a ‘Hybrid’ work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays. Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.
Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 506273
Reference Date: 12/05/2024
Job Code Function: Mountain Operations
Job Type: [[JobType]]
