Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Summary:
The Senior Business Analyst supports the intake, assessment, requirements development, planning, and delivery coordination of Field IT projects across resort locations. The role helps translate business and operational needs into clear, supportable initiatives with defined scope, requirements, estimates, dependencies, risks, and delivery plans.
This position works closely with Field IT, resort operations, Platform Services, business stakeholders, vendors, and project managers. The portfolio includes capital and lifecycle work such as device refreshes and technology upgrades, as well as on-mountain and resort projects involving structured cabling, network and Wi-Fi coverage, cellular connectivity, endpoint and device management, and related infrastructure.The successful candidate is curious, organized, and resourceful. They can move work forward independently, ask the right questions, identify gaps early, and adapt plans to the operating realities of a resort environment.
Job Responsibilities:
Intake and Assessment
- Manage the business analysis activities for Field IT project requests, from initial intake through assessment and delivery handoff.
- Work with requestors and technical leads to clarify the problem, desired outcomes, affected locations and users, scope, constraints, assumptions, and success measures.
- Assess requests for business value, operational impact, urgency, readiness, complexity, and alignment with Field IT and enterprise priorities.
- Identify missing information, dependencies, risks, site considerations, and decisions needed before work can be estimated or prioritized.
- Develop clear intake summaries and assessment documents for review by PMO, Field IT leadership, and technical teams.
- Help distinguish project work from operational requests, maintenance, and support activity, routing work to the appropriate process.
Requirements and Planning
- Elicit, document, validate, and maintain business, functional, operational, and technical requirements in partnership with subject matter experts.
- Translate requirements into clear scope, deliverables, acceptance criteria, and decision points that technical teams and vendors can use.
- Coordinate estimates for effort, cost, schedule, equipment, vendor services, and resource needs.
- Document options, assumptions, constraints, dependencies, risks, and impacts to resort operations.
- Support development of project plans, work breakdowns, schedules, milestones, RAID logs, stakeholder maps, and governance materials.
- Maintain traceability from the original request through approved scope, requirements, delivery, and acceptance.
Field IT Portfolio and Program Support
- Support annual and multi-year capital planning by organizing project proposals, refresh needs, estimates, timing, and decision materials.
- Help maintain lifecycle and refresh plans for field technology, including endpoints, network equipment, Wi-Fi, cellular coverage, and related infrastructure.
- Coordinate planning for on-mountain and resort deployments, accounting for site access, construction or cabling needs, weather, seasonal operating windows, guest and employee impacts, and resort readiness.
- Track milestones, dependencies, risks, issues, decisions, and status across assigned initiatives; escalate emerging concerns with clear options and recommended actions.
- Prepare concise portfolio updates, leadership presentations, planning materials, and project documentation.
- Coordinate working sessions, site assessments, stakeholder reviews, and handoffs among resort teams, technical teams, vendors, and project managers.
- Support change readiness, communications, training coordination, cutover planning, operational handoff, and post-implementation review.
- Maintain accurate project and portfolio information in the designated PMO and work management tools.
Stakeholder Partnership
- Build productive working relationships with resort operations, Field IT, infrastructure, networking, security, endpoint, procurement, finance, vendors, and PMO partners.
- Facilitate discussions that help stakeholders make timely decisions and resolve competing needs.
- Communicate project information clearly to both technical and nontechnical audiences.
- Represent Field IT operational needs in cross-functional planning and help enterprise teams understand resort-specific delivery conditions.
Job Requirements:
- Bachelor’s degree in business, information systems, project management, or a related field, or equivalent relevant experience.
- Five or more years of experience in business analysis, technology project coordination, IT operations, or a related role.
- Experience eliciting and documenting requirements, assessing requests, coordinating estimates, and supporting project planning.
- Strong written communication, facilitation, organization, and follow-through skills.
- Ability to manage multiple initiatives and details while recognizing schedule, scope, cost, operational, and dependency risks.
- Ability to work independently, investigate unfamiliar topics, identify next steps, and bring forward clear recommendations without relying on close direction.
- Proficiency with project and collaboration tools such as Microsoft 365, Jira, Confluence, ServiceNow, or similar platforms.
Preferred Qualifications
- Experience supporting distributed IT environments, resort technology, hospitality, retail, or geographically dispersed operations.
- Familiarity with capital planning, annual budgeting, technology lifecycle management, asset refresh, or investment prioritization.
- Exposure to one or more of the following: structured cabling, LAN/WAN, Wi-Fi, cellular coverage, endpoint management, device deployment, network infrastructure, or field technology.
- Experience coordinating site assessments, vendor estimates, procurement, deployment readiness, cutovers, or operational handoffs.
- Experience supporting projects with seasonal schedules, limited site access, construction dependencies, or business-critical operating windows.
- A business analysis, project management, Agile, or IT service management certification.
The expected Total Compensation for this role is $89,348.00 - $127,640.00 + Annual Bonus. Individual compensation decisions are based on a variety of factors.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Vail Resorts offers a ‘Hybrid’ work environment for Broomfield-based roles where employees must live within 50 miles of the Broomfield office and work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays.
Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 518474
Reference Date: 10/23/2026
Job Code Function: Infrastructure
