Manager, Corporate Lodging Operations

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary:

The Manager of Corporate Lodging Operations is responsible for supporting operations for the Company’s lodging division, Vail Resorts Hospitality. This includes support of the Company’s property management IT system, lodging and hotel guest experience, and reservation accounting. This role will regularly partner with Accounting, Finance, IT, and property leaders (lodging general managers, housekeeping directors, engineering teams, etc.) to drive operational efficiencies and financial advancements through reporting and analysis, as well as the creation of SOPs and training documents. Simplifying complex concepts and communicating them effectively is key, as is engaging enthusiastically with team members across all levels of the organization. Must quickly adapt to changing priorities and multiple tasks as priorities are realigned.

Job Responsibilities:

• Work in cross-departmental teams to develop standards and strategies for the lodging division (checkout cleans, resort fees, brand standards, guest experience, etc.)
• Support resort-based leaders to share best practices for monitoring and improving OpEx (examples: monitoring aging balances; billing maintenance and resolution, bad-debt management; etc.).
• Educate and engage cross-functional teams on the importance of continuous improvement practices by creating and facilitating SOPs, Best Practice Groups, Trainings, and System Go-Lives for lodging division.
• Partner with Corporate Accounting, Owner Accounting, Group Billing, Finance, Tax and other shared service departments to audit and maintain accounting and billing practices within the lodging division.
• Limit bad-debt incurred by the lodging division through additional training and support of operators.
• Provide property management software support including managing bug ticket tracking, testing, and production release process; as well as inputting on the Hospitality IT roadmap of the lodging division.
• Monitor and report on the operational performance of Vail Resorts Hospitality against its key metrics, conducting root cause analysis for any issues and proposing solutions. Engage with lodging resort leaders to utilize metrics and communicate performance to enterprise-level stakeholders.
• Multi-level project management and presentation experience needed.

Job Qualifications:

• Bachelor’s Degree in Business, Hospitality, Accounting or related field
• 4+ years hospitality or related experience
• Advanced Excel, Word and Power Point skills
• Ability to read, speak and understand English
• Passion for the guest experience
• 1+ year experience in financial analysis and accounting
• Knowledge of accounting practices and financial analysis capabilities
• IQWare/IQTrac functional knowledge
• Strong analytical and organizational skills
• Project Management experience a plus

The expected Total Compensation for this role is $75,000 - $90,000 + annual bonus. Individual compensation decisions are based on a variety of factors.
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Vail Resorts offers a ‘Hybrid’ work environment where employees living within 50 miles of the Broomfield office work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays.  Employees living outside of a commutable distance can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. 

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  506690
Reference Date: 01/14/2025 
Job Code Function: Leadership