Director, Program Services

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary: 

The Director of Program Services is a strategic leadership role within Guest Experience (GX) Technology, accountable for advancing program and portfolio governance, delivery performance, and operational excellence across the organization. This role will establish scalable, consistent practices for managing cross-functional initiatives and ensure tight alignment between technology efforts and business outcomes. The successful candidate will be a key partner in enabling a unified, high-performing technology organization that delivers exceptional guest experiences with speed, quality, and efficiency.

Job Specifications:  

• Starting Wage: $134,706.30 - $173,127.15 + annual bonus + equity 
• Employment Type: Year Round 
• Shift Type: Full Time
• Minimum Age: At least 18 years of age 
• Housing Availability: No 

Job Responsibilities: 

• Define and lead governance practices for program and project management across GX Technology, including intake, prioritization, resourcing, and portfolio transparency.
• Partner with Marketing and other key stakeholders to translate guest-centric strategies into actionable, measurable technology roadmaps.
• Collaborate with peer IT leaders and the Office of the CIO to ensure alignment, reduce duplication, and improve execution at scale.
• Stand up and lead a Lean Agile Center of Excellence (LACE) to embed Agile principles, coach delivery teams, and elevate delivery maturity.
• Drive the adoption of key performance metrics to measure velocity, stability, quality, and the overall effectiveness of delivery capabilities (e.g., DORA – DevOps Research and Assessment metrics, which include deployment frequency, lead time for changes, change failure rate, and time to restore service).
• Oversee budget management for GX Technology programs, ensuring financial resources are allocated effectively and efficiently to support strategic objectives.
• Develop and monitor budgets, track expenditures, and provide regular financial reports to GXT leadership.
• Develop and maintain dashboards and reporting tools to monitor delivery health and communicate program impact to executive stakeholders. 
• Build and mentor a high-performing program management team that serves as trusted advisors to GX Tech, IT leadership, and business partners. 
• Champion a culture of operational excellence, transparency, and continuous improvement across all aspects of program delivery. 

Job Requirements:

• 10+ years of experience in program/portfolio management with at least 5 years in a leadership role.
• Demonstrated success building program governance and scaling Agile practices across a technology organization.
• Exceptional leadership, stakeholder engagement, and ability to lead through influence.
• Deep understanding of Agile delivery frameworks and experience with enterprise-level portfolio and capacity planning.
• Proven expertise in budget management, including developing, monitoring, and reporting on financial performance.
• Strong communication, facilitation, and executive presence.
• Experience in hospitality, travel, or customer experience-focused industries is a plus.
• Bachelor's degree in a relevant field required.
• PMP, SAFe, or other Agile/Program certifications preferred 

The expected Total Compensation for this role is $134,706.30 - $173,127.15 + annual bonus + equity. Individual compensation decisions are based on a variety of factors.
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Vail Resorts offers a ‘Hybrid’ work environment for Broomfield-based roles where employees must live within 50 miles of the Broomfield office and work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. 

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  511675
Reference Date: 09/10/2025 
Job Code Function: IT Support