Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
The Breckenridge Hospitality Owner Relations Manager works closely with the Property Operations team to deliver Vail Resorts’ mission of Experience of a Lifetime to homeowners, guests, and employees. Success in this position requires strong financial acumen, robust organizational skills, well-maintained properties and satisfied homeowners and guests.
No two days look the same in property management! The Owner Relations Manager in Breckenridge Hospitality is often first point of contact when owners are considering our property management service, have questions about what our services entail, as well as providing support and positive guest service to Homeowner Association owners. This position focuses on owner relations, retention, sales campaigns, unit improvement, quality assurance, and oversees the Assistant Property Manager.
Job Specifications:
- Outlet: Breckenridge Ski Resort
- Expected Pay Range: The budgeted range starts at $63,000 - $66,000.00 + annual bonus. Actual pay will be adjusted based on experience.
- Shift & Schedule Availability: Full Time / Year Round
- Skill Level: Advanced
Job Responsibilities:
- Building and maintaining relationships with homeowners to facilitate acquisition and retention of management agreements for vacation rentals.
- Oversee the Quality Assurance program – review and update standards and establish timeline for annual review of condominium quality, communication to owners, follow up and tracking of results.
- Compile condominium rental averages in an up to date and meaningful format to use in communications with current and prospective clients.
- Foster effective interdepartmental relationships with key internal stakeholders – Property Managers, Reservations, Housekeeping, Front Desk, and Administration. Collaborate with these internal team members to ensure customer satisfaction and strong client relationships.
- Work closely with corporate and marketing stakeholders to ensure accurate content and periodically update collateral, sales collateral and management contracts as necessary.
- Serve as a key contact for internal Inventory Management relating to owner inventory challenges.
- Establish and maintain connections with the local real estate community.
- Track Medallia performance of individual units, as well as property performance trends related to service and product and actively engage in the improvement plan with the property ops teams.
- Maintain advanced knowledge of the Breckenridge Hospitality Lodging property management services.
- Develop a strong understanding of monthly owner revenue statements; interpret and communicate accurate historical rental information to current and prospective clients.
- Collaborate with internal team members and departments to ensure customer satisfaction and good client relationships. Monitor competitors and analyze market conditions on a consistent basis.
- Active Member of the Breckenridge Hospitality Market Leadership Team, and will require active engagement in total property success, at times needing to support in manner outside of the defined Property Manager role.
- Providing exceptional service to, homeowners and guests through reliable and efficient communications and actions. Quickly addressing feedback in a professional and complete manner.
- Develop a strong relationship with our Breckenridge Hospitality HOA partners.
- Other duties as assigned
Job Qualifications:
- Exemplary verbal and written communication skills in English. Ability to read, comprehend, present and write complex correspondence and effectively communicate with guests and homeowners using diplomacy and tact required.
- Must provide writing sample in later rounds of interview
- Proven experience in and passion for service.
- Minimum 2 years Property Management/Vacation Rental/Hospitality experience
- Minimum 2 years management experience, preferably in a hospitality setting
- Excellent proficiency with Microsoft Office
- Professional appearance and demeanor
- Valid Driver’s license required and must have the ability to travel between properties
- Able to lift up to 30 lbs and stand for long periods of time
- Familiarity with maintenance and building systems associated with large condominium complexes
- Flexible schedule including nights, weekends and holidays
Preferred:
- Bachelor's degree strongly preferred
- Ability to communicate in Spanish a plus
- Experience in IQWare is a plus
The expected pay range is $63,000 - $66,000.00 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 507980
Reference Date: 04/11/2025
Job Code Function: Property Management
