Lodging Operations Manager

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Be part of a team of like-minded outdoor enthusiasts at Gravity Haus Breckenridge. Gravity Haus team members will enjoy an exciting workplace geared towards providing an elevated, authentic guest experience to our valued guests and membership community. 

Job Specifications:  

• Outlet:  Gravity Haus
• Location: Breckenridge 
• Shift & Schedule Availability:  Year Round
• Skill Level: Advanced  

Job Responsibilities:

• As a producer of talent, build high performing teams and develop leaders to improve leadership effectiveness within current roles and to prepare for increased responsibility and succession throughout the enterprise.
• Accountable for development of a high performing, ‘one team’ culture that puts the safety of our employees and guests first. 
• Oversee Rental Program operations of Front Office, Housekeeping and Shuttle Services.
• Work closely with Facilities, Owner Relations, Revenue Management, Reservations and Resort Sales to maximize revenue and occupancy.
• Directly manage the establishment of goals, development plans and the evaluation of performance for direct reports.
• Recruit, interview, hire train and coach direct reports and other team members as necessary.
• Resolve escalated guest and owner complaints using service recovery skills and tools.
• Other duties as assigned
   

Job Qualifications:

• Bachelor’s degree preferred. 
• 4+ years lodging and hospitality experience preferred.
• 3+ years leadership experience.
• Proficiency with Microsoft Office, computer experience on a PMS systems
• Strong verbal and written communication skills in English required.  Ability to read, comprehend and write complex correspondence and effectively communicate with guests, homeowners and employees using diplomacy and tact required.
• Working knowledge of front-of-the-house and back-of-the-house operations.
• Current US Driver’s License.
• May be required to work varying schedules to reflect the business needs of the property.

The expected pay range is $76,685 - $98,370 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  506327
Reference Date: 12/10/2024 
Job Code Function: Leadership