Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
The GRAVITY HAUS Lead Bell is responsible for overseeing the daily operations of the Bell/Valet team. This will include the responsibility of overseeing the safe and efficient relocation of guest’s automobiles to designated parking locations. This individual is also responsible for ensuring the timely delivery and retrieval of guest’s luggage by all team members. This position will assign and instruct Bell/Valet team members in details of work, observe/assist in performance and encourage adherence to standard operating procedures. The Bell Captain is also responsible for training, scheduling, and visually monitoring performance of all employees
Job Specifications:
- Outlet: Gravity Haus
- Expected Pay Range: $11.40 - $15.35 / hour
- If hired into a tipped position, guaranteed to make a minimum of $20 / hour inclusive of tips
- Shift & Schedule Availability: Full Time and Part Time / Year Round
- Skill Level: Lead
Job Responsibilities:
- Work with the Guest Services Captain and Guest Services Manager to maximize revenue and minimize expenses while providing the highest level of guest service.
- Communicate effectively in writing and verbally to provide direction to staff.
- Handling any guest comments or claims providing exceptional service and resolution.
- Observe performance of team members, celebrate exceptional service and encourage improvement where needed.
- Assist in the training, supervision, and evaluation of Guest Services team members.
- Greet customers, park and secure vehicles, including locking doors and closing all hatches and windows
- Function as a key associate providing the 1st impression of the hotel to each guest and train Guest Service team members to emulate the same 1st impression.
- Manage the maintenance and sanitation of the garage during the shift to ensure a safe work environment, compliance with applicable regulations and protection of the physical asset
- Perform the tasks of employees supervised when needed to facilitate service and for training purposes
- Act as driver for company vehicles as needed
- Provide guest services in a highly professional manner exceeding guest expectations at all times by creating the WOW experience
- Support the orientation training of new associates
- Focus on providing world-class service for every guest at every opportunity.
- Train, mentor and nurture associates to remember the guests needs come first.
- Coordinating the assistance of luggage to and from rooms.
- Organization of team members to respective stations, providing a continuous presence for guest touchpoint and prompt service.
- Responsible for revenue auditing, verifying that all parking revenue is posted nightly and that the integrity of the department’s finances are maintained.
- Confirm that packages when received are being documented and delivered to respective guests.
- Ensure that the shuttle is operated in accordance with guest needs, with accurate time estimations provided to guests upon request.
- Completion of shift checklists with all tasks completed to the highest standard.
- Maintaining a high level of professionalism within your appearance, demeanor and performance
- Create the "WOW" factor at their first impression - arrival at the hotel.
- Be aware of VIP guests and communicate this to staff
- Ensure associates are in 100% compliance to uniform standards
- Able to work a flexible schedule including weekends and holidays as required.
- Other duties as assigned
Job Requirements:
- Detail oriented on assigned tasks and the ability to follow through to a conclusion
- Strong communication skills, must be able to communicate in English
- Ability to take ownership of projects and drive production through completion
- Ability to work successfully in a strong team environment
- Ability to learn new systems quickly - required
- At least 1 year’s previous supervisory experience required.
- CO Driver’s License preferred, satisfactory driving record required.
- At least 21 years old.
- Must be able to lift 50lbs regularly.
- Must be comfortable working in an outdoor environment
The expected pay range is $11.40 - $15.35. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 499940
Reference Date: 01/30/2024
Job Code Function: Valet
