General Manager, Gravity Haus

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Be part of a team of like-minded outdoor enthusiasts at Gravity Haus Breckenridge. Gravity Haus team members will enjoy an exciting workplace geared towards providing an elevated, authentic guest experience to our valued guests and membership community. 

The perks of being a Gravity Haus employee go beyond a collaborative team environment and adventure-loving community. We are pleased to offer all employees a free All-In Gravity Haus Membership, which unlocks access to gear for outdoor exploration via Haus Quiver, workouts at Dryland Fitness, remote workspace at Starter Haus, and other Haus perks including 40% off food and beverage onsite and discounts on hotel stays. Terms and conditions apply.

The Gravity Haus Breckenridge is a 60 room ski-in/ski-out accommodation at the base of Peak 9, in Breckenridge, Colorado.  The General Manager is responsible for successful operations of the property inclusive of the guest, the members, and the employee experience. 

Job Summary:

The General Manager will have the rare career opportunity and expectation to lead an exciting curated brand in the exclusive Breckenridge market, through aligned stakeholder vision including Vail Resorts and Gravity Haus. This position is the coveted chance for a General Manager to operate a complicated and competitive semi-independent hotel and membership community in one of North America’s to mountain destinations. This journey will include leading The Gravity Haus, Breckenridge through direct oversight of all lodging operations, and total experience oversight of food and beverage, Dryland Fitness, and Haus Quiver strategies and endeavors. The General Manager is accountable for all aspects of the property including: day-to-day operations, oversight of all staff and staffing, customer satisfaction, member and member community satisfaction, property maintenance and appearance, IT related elements of property, alignment and follow up in all matters of Health and Safety, and meeting all internally and externally agreed-upon standards.  Accountable for all operating costs, budgets, forecasts, strategic planning, and other KPIs.  We provide Epic Service by creating memorable experiences and emotional connections with the team, our guests, and our members. Success in this position is exhibited by strong financial performance, a well-maintained property, highly engaged employees and guest and member satisfaction at elevated standards of service and community.  Accomplishment of required tasks as outlined will require year-end goals be met such as driving financial results, promoting positive cultural environment, building community, seeking and acting towards constant improvements, financially ensuring profitability.

You will be accountable to demonstrating exceptional strategic leadership in both long-term and short-term planning and strategy development in order to deliver outstanding overall performance.  Initial expectations will include a successful financial performance with improving culture and community of brand and property with strategic cultural stabilization over the next 6-12 months.  Initial delivery of Experience and Culture Blueprints for service of internal and external guests and related programming will be required while simultaneously assuring appropriate operating profit despite elevated costs to raise property standard to meet brand expectations.  Accountability to driving property room rate and occupancy strategies will ensure successful balance of profit margins.  Involvement in F&B concepts and leadership of the F&B experience will drive successful total property operations at appropriate cost levels.  A strong understanding of P&L statements and balance sheets is mandatory.

In addition, brand standards, members programs and brand programs, partnerships and amenities are an integral part of hotel operations for both guests and employees - as such, applicants must be able to demonstrate fluency in operating a an elevated level of service, in a highly seasonal resort setting. Brand standards and adherence to an established experiential blueprint will be critical expectations from the outset. Successful background required in the leadership and oversight of all aspects of full service hotel operations including robust food & beverage, rooms operations, and property maintenance.  Experience as a General Manager is beneficial. Of utmost importance is the ability to aid in all of the above through the productive alignment and management of critical stakeholders inclusive of hotel ownership group, management company, brand, members and employees. 

Job Responsibilities:

• Meet and exceed customer and member expectations as measured by brand scoring metrics through proactive lodging, food and beverage, retail, fitness programming, group/conference management and relations
• Develop and execute property strategic plan along with departmental leaders
• Exhibit keen financial acumen, creating and managing departmental budgets, including forecasting, variances and top-tier revenue management
• Work closely with Revenue Management, Reservations, and Group Sales teams to maximize revenue and occupancy, ensuring the hotel is consistently positioned as top 2-3 performing hotels in market
• Collaborate with other General Managers in-resort as well as leaders across the brand to resolve challenges and provide seamless Experiences of a Lifetime for guests, members and employees 
• Critical thinker with property-based, brand, member community, total resort, divisional and enterprise-wide priorities always in practice
• Provide brand ambassadorship of Gravity Haus culture and happenings to Vail Resorts community.  Functional brand expertise expected 
• Recruit, interview, hire, coach, and develop leaders.  High level of accountability, communication and personnel management required in order to maintain only luxury/elevated level talent
• Support guest and member recovery opportunities across all platforms (in person, social, survey feedback, owner feedback) as necessary through both short term resolution and long term strategic action planning
• Strong connection to all staff expected with ability to balance administrative duties of office and willingness to assist in operations when necessary
• Complete processes as appropriate and act as a liaison with other company functions and departments, including but not limited to: Accounting/Finance, Human Resources, Payroll, Sales, Workers Comp, Revenue Management, Purchasing, Engineering, Conference Services, and Marketing.  Provide leadership and support of highly centralized company culture.
• As the leader of the property, champion a diverse, inclusive and equitable (DEI) culture
• Additional duties as required

Job Requirements:

• Bachelor’s Degree – Required
• 6-10 years lodging and hospitality experience required, with specific experience luxury and brand environments as well as in growing and developing senior leaders. 
• Previous Hotel, Assistant General Manager or General Manager experience highly advised.
• Proven experience and passion for providing excellent service.
• Exemplary verbal and written communication skills in English required.
• Ability to read, comprehend and write complex correspondence and effectively communicate with guests and employees using diplomacy and tact is required.
• Valid Colorado Driver License and ability to complete a Motor Vehicle Report on hire is required.
• Proficiency with Microsoft Office applications required – proficiency with property management software and property maintenance software preferred.

The expected pay range is $85,863 - $115,000 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  506103
Reference Date: 11/19/2024 
Job Code Function: Leadership