Assistant Store Manager, My Epic Gear

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

To Learn More, please review the Benefits Eligibility Summary

My Epic gear is a new gear membership that provides all the benefits of owning gear, but with more choice, lower cost, and no hassle. Membership unlocks access to over 60 of the latest ski and snowboard models and the convenience of choosing in-resort delivery and daily slopeside pick-up & drop-off, at 12 North American resorts. All managed from the palm of your hand in the My Epic app.

Job Summary:

The My Epic Gear Assistant Manager is responsible for providing high-end customer service and store support along with leadership in our business. The Assistant Manager acts as a location specific leadership, ensuring quality control that delivers an experience of a lifetime for our Employees and Members. This position requires a commitment to providing exceptional guest service, strong organizational skills, willingness to learn multiple software programs, and the ability to work with a team or autonomously.

Job Specifications:

• Outlet: My Epic Gear
• Starting Wage: $25.00/hr - $28.04/hr
• Employment Type: Winter Seasonal 2025/2026
• Shift Type: Full Time
• Minimum Age: At least 18 years of age
• Housing Availability: Yes
• Skill Level: Intermediate/Advanced

Job Responsibilities:

• Lead daily operations, monitoring performance and budget including scheduling and payroll. Act as manager-on-duty in the absence of a Store Manager.
• Monitor team performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary
• Maintain up-to-date product knowledge and provide excellent customer service through timely response to customer questions, suggestions, complaints, and recognition
• Participate with leadership forums providing feedback and input on store performance, training, and continuous improvement opportunities.
• Oversee all daily and weekly tasks are completed in a timely manner
• Oversee and assist with gear preparations and delivery for upcoming My Epic Gear reservations
• Other duties as assigned

Job Requirements:

• Keen to learn new skills, open-minded, and can adapt to changing situations
• Must have excellent oral and written communication and organizational skills
• Ability to lift 50lbs, and stand or kneel for 8 hours sometimes outside and in winter conditions
• Ability to work a flexible schedule; weekends and holidays required

The expected pay range is $25.00/hr - $28.04/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  510656
Reference Date: 08/08/2025 
Job Code Function: Store Operations