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Senior Manager of Skier Services

Date:  Nov 9, 2022

Wilmot, WI, US

Company:  Wilmot Mountain
Shift Type:  Year Round

Create Your Experience of a Lifetime!


Come work and play in the snow! Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 


With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. 


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 


Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 


Job Summary:

The Senior Manager of Wilmot Mountain - Skier Services is the brand ambassador to carry forth Wilmot Mountain’s legacy, leadership and limitless possibilities. The role is responsible to drive innovation and quality of the guest and team member experience for Ski and Snowboard School, Rentals, Retail, Guest Services/Scanning, Tubing and Security. Specific areas include but are not limited to: goal setting, training and evaluation to ensure exceptional guest service and safety; drive revenue by looking at ways to grow the business, manage expense oversight and forecasting; capital project coordination; articulate and consistent communication and interaction with guests and community members. As a member of the senior leadership team the position leads strategic direction of Wilmot Mountain’s goals and initiatives to drive the business, guest experience and employee experience.


Job Specifications:

  • Shift & Schedule Availability: Full Time / Year Round
  • Outlet: Wilmot


Job Responsibilities:

  • Strategically direct and monitor quality of overall Ski and Snowboard School products and staff to ensure exceptional experience for guests and safety, aligned with Resort and Company goals, financial success, and development of future products/programs.
  • Lead Managers and Supervisors to ensure accountability for the quality of products, services and safety for guests. Provide feedback, growth opportunities, leadership opportunities and appropriate training to develop of leaders.
  • Drive a strong culture of safety within the Skier Services team and the entire resort.
  • Inform the creation and implementation of training plans and monitor the quality of training.
  • Stay current on guest and employee health and safety regulations, including MSDS standards, universal precautions, child abuse guidelines, background checks, emergency evacuation and lightning procedures.
  • Actively seek information about industry trends, competitions, and events, and remain involved with professional organizations (ISIA, PSIA/AASI).
  • Partner with other Resort Ski and Snowboard School Leaders to identify and drive best practice program including program offerings; safety initiatives; instructor training, etc.
  • Monitor and maintain quality and appearance of facilities - both on mountain and at the base area, organizational yard, signage and program imaging, teaching terrain, and locker rooms.
  • Drive our talent and Diversity Equity & Inclusion philosophy Hire; train and develop leadership team.
  • Act as a Wilmot Mountain and Vail Resorts representative with the local community as necessary.
  • Other duties as assigned.


Job Qualifications:

  • High School Diploma or equivalent
  • Strong written and verbal communication skills
  • Previous guest service experience
  • Supervisory experience required
  • Valid Driver’s License
  • Proficient in Microsoft Office
  • Fluent English
  • Intermediate skier or snowboarder


The budgeted range starts at $68,100 - $78,500 + annual bonus.  Actual pay will be adjusted based on experience.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID 489808

Nearest Major Market: Kenosha
Nearest Secondary Market: Milwaukee