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Adventure Center Team Lead - Winter Seasonal

Date: 
Location: 

Wilmot, WI, US

Company:  Wilmot Mountain
Shift Type:  Winter Seasonal 2020/2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

 

This team lead will be a daily operational leader of an activity or activities. This team lead is responsible for the operational direction of their area including staffing, facility readiness, equipment maintenance, opening and closing procedures, guest experience etc.  In this position you will be responsible for directly monitoring the safety and overall quality the activities operation.

 

 Other major responsibilities include: 

  • Be familiar with and adhere to the policies and procedures of the resort handbook and the best practices
  • Responsible for the daily operation of all Activities within their assigned area including ticket redemption
  • Responsible for guest and employee safety including compliance with all Standard Operating Procedures, daily operational logs and emergency response.
  • Actively foresee, plan for, and mitigate any hazards or risks associated with their activity area
  • Assist with training assessments, check off forms and provide daily coaching and guidance to Activities employees.
  • Safe use of company vehicles.
  • Ensure compliance with daily, monthly, and annual inspection logs.
  • Assist management in monitoring and controlling daily payroll, budget and schedule.
  • Maintain a positive and friendly attitude and demeanor in all internal and external guest interactions.
  • Performance management for a team of 15+ including training, and job execution to meet guest service, employee engagement, safety and financial goals.
  • Manage activity inventory and liaise with all other departments to promote a seamless customer experience.
  • Complete performance appraisals and end of season forms; partner with their Manager to approve performance appraisals, disciplinary documentation, or assist with HR activity relating to their area.

 

 Qualifications: 

  • Must be 18 years of age or older
  • At least 1 year of Guest Service Experience
  • Min. 1 Years previous Leadership experience in a dynamic operational setting
  • Ability to stand for long periods of time
  • Ability to work outdoors for up to 10 hours in various weather conditions
  • Ability to lift and carry 100lbs
  • Excellent guest service
  • Must be able to read, write, speak, comprehend and understand English fluently
  • Ability to work the entire length of the season
  • Satisfactory motor vehicle check and a valid driver's license

 

This is a combined sitting and standing/walking position for up to 10 hours each.  May lift up to 100 lbs. Workers will bend, squat, kneel, climb, twist, and reach above shoulder level on a rare to occasional basis.  Will use hands for grasping and pushing/pulling at a 25 lb. to 30 lb. rate.  Worksite can be up to 100% outside.  Exposed to all temperatures and all moisture ranges.  Hazards are mechanical, electrical, burns, and ice/snow.  Uniforms jackets are supplied.  Sensory skills of vision, hearing, touch, smell, and speech are needed.  Must occasionally make quick decisions regarding the safety of up to 200 guests.  Must be able to maintain control and rational demeanor in emotionally charged situations involving guests and/or employees in situations that may have an audience (i.e., large lift lines). Will perform service recovery and resolve any guest issues. 

 

Help create history at Wilmot Mountain as Vail Resorts bridges 75 years of skiing tradition with new state-of-the-art lifts, snowmaking, renovated lodges, and terrain parks, all while honoring the important legacy of the ski area. Be a part of the tremendous Wilmot Mountain brand recognized widely among Chicago and Milwaukee skiers and snowboarders, and also part of the Vail Resorts’ family that’s passionate about providing world-class experiences at every property. Wilmot Mountain truly is where Epic begins for skiers of all levels and can be where your epic career begins, too.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 241271


Nearest Major Market: Kenosha
Nearest Secondary Market: Milwaukee