Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- RSP Options (after 12 months or 2000 cumulative hours of service)
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
As our Senior Administrative Assistant, you will provide administrative support to our team and ensure our guests have the Experience of a Lifetime.
Job Specifications:
- Housing: May Be Available
- Expected Pay Range: $20.80 - $24.00 / hour
- Shift & Schedule Availability: Full Time
Job Responsibilities:
- To provide direct administrative support to the Guest Services Managers, as well as assistance to the Guest Services assistant manager team.
- Demonstrate our core values: Service Others, Do Right, Be Inclusive, Drive Value, Do Good, Be Safe and Have fun.
- Develop rapport and engage with our PSS team in our guiding mission statement of creating the Experience of a Lifetime for our employees, so they can, in turn, provide an exceptional experience for our guests.
- Assist in budget preparation and Capital planning; including sourcing out costs, formulating spreadsheets and formatting narratives and drafting reviews
- Assist with organizing staff functions based on Fiscal year budget
- Purchasing of office and operating supplies for the department.
- Assist with coordinating completion of any capital project items
- Provide assistance with special events and projects; including creating spreadsheets, and PowerPoint presentations
- Assist Managers and Supervisors in attaining objective targets and action item completion
- Prepare miscellaneous correspondence, reports and statistical data as required
- Respond to guest inquiries or issues directed to the Guest Service dept by phone, correspondence or e-mail.
- Assist with Line control duties as required both within the offices and at the valley lifts
- Fulfil resolutions to guest issues relating to replacement, dry cleaning or other guest appeasement requirements.
- Plan, organize, and coordinate the decorations/festive additions to add to guest experience in the Guest Service locations
- Participate in weekly Guest Service Leadership meetings and take minutes
- Attend, record and issue minutes from meetings
- Provide support for Guest Service (Guest Services, Ticket Sales and Snow School Sales) Supervisor team and frontline staff (includes working frontline shifts/covering breaks as needed)
- Assist managers with their expenses
- Maintain current results for employee surveys
- Maintain a centralized file system for guest service policies, procedures and tracking etc that are common to all Guest Service operations and locations.
- Assist with maintaining the Guest Services Privacy requirements in accordance to WB privacy act policies & procedures.
- Follow up on all outstanding action items established from weekly/monthly and planning meetings
- Provide assistance with the organization of Guest Services meetings, parties and events
- Maintain office filing systems and provide accurate record keeping
- Coordinate the lost and found by arranging shipments for guests, keeping the area tidy and organized
- Clearing outstanding invoices relating to orders
- Setting up manager’s meetings, 1 on 1’s for Managers and taking minutes.
- Monitoring payroll and entering sick time/vacation time for salaried and hourly staff
- Conduct the RFID monthly media inventory count and ordering.
- Perform other duties as required or assigned by the Assistant Manager.
Job Requirements
- Creative and innovative thinking
- Confidentiality and good judgment
- Capable of establishing priorities and strong time management skills.
- Excellent interpersonal and communication skills
- Strong organizational skills
- Ability to problem solve and work with many different departments to accomplish tasks
- Outgoing, comfortable working in a variety of different environments; administrative, frontline service and event planner
- Professional telephone manner and presentation
- Enjoy working in both a team environment as well as an ability to work alone without direct supervision
- Strong computer skills on Microsoft Word, Excel, Outlook
- Ability to type 60 wpm with accuracy
- Accurate, good attention to detail
- Ability to handle a heavy workload
- Previous supervisory experience an asset
- BC Drivers License and Drivers Abstract mandatory
- Knowledge of Whistler Blackcomb Mountains and the Guest Service Dept. operations an asset
- Required to complete a satisfactory criminal record check
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 506647
Reference Date: 01/09/2025
Job Code Function: [[customString7]]
