My Epic Gear Associate

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

My Epic gear is a new gear membership that provides all the benefits of owning gear, but with more choice, lower cost, and no hassle. Membership unlocks access to over 60 of the latest ski and snowboard models and the convenience of choosing in-resort delivery and daily slopeside pick-up & drop-off, at 12 North American resorts. All managed from the palm of your hand in the My Epic app.

Job Summary:

The My Epic Gear Associate is the face of the Member Services and Slopeside locations and acts as an ambassador to the My Epic Gear program. The Member Services and Slopeside locations are conveniently located throughout our resorts and offer our members a place to pick up their gear, request gear swaps, ask questions and assist members with making their reservations. This position requires a commitment to providing exceptional guest service, strong organizational skills, willingness to learn multiple software programs, and the ability to work with a team or autonomously.

Job Specifications:

• Starting Wage: $20.00/hr - $22.26/hr
• Employment Type: Winter Seasonal 2025/2026
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: Yes
• Skill Level: Entry

· Job Responsibilities:

• Provide exceptional service to our members at our Member Services and Slopeside locations.
• Preparing and setting up the gear for upcoming My Epic Gear reservations
• Assisting members during their reservations including ensuring proper fit of gear
• Conducts transactions at front of house POS using various software programs at member services locations
• Responsible for general cleanliness and organization of member facing areas including slopeside.
• Assists with inventory control with My Epic Gear and Retail product
• Assists in movement of gear to and from member services to slopeside locations and tune shops
• Other duties as assigned

Job Requirements:

• Keen to learn new skills, open-minded, and can adapt to changing situations
• Must have excellent oral and written communication and organizational skills
• Ability to lift 50lbs, and stand or kneel for 8 hours sometimes outside and in winter conditions
• Ability to work a flexible schedule; weekends and holidays required

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 510683
Reference Date: 08/08/2025
Job Code Function: Store Operations