Reservations Specialist - The Hythe, a Luxury Collection Resort, Vail

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:
The Hythe, a Luxury Collection Resort in Vail, is seeking a hardworking, detail-oriented team player to join our Reservations team as a Rooms Controller Team Lead. This role offers the unique benefit of being both a Vail Resorts employee and a Marriott associate, with competitive hotel discounts for employees as well as friends and family worldwide.

The Reservations Specialist is responsible for the setup, maintenance, and overall management of guest reservations prior to arrival. This role ensures a seamless pre-arrival experience by coordinating reservation details, processing deposits, communicating with guests, and preparing reservations for arrival.

Primary responsibilities include, but are not limited to, processing pre-arrival deposits, managing pre-arrival guest communications, maintaining market codes and reservation accuracy, serving as a liaison between the Reservations and Front Desk teams, and preparing daily arrivals. The Reservations Specialist also supports the day-to-day operations of the Reservations Department and assists with additional departmental tasks as needed to ensure exceptional guest service and operational efficiency.

• Develop and maintain knowledge of local attractions, restaurants, transportation options, and resort activities to effectively assist guests with inquiries.
• Maintain comprehensive knowledge of the hotel's facilities, services, amenities, room types, and operational procedures.
• Understand the hotel's layout, outlet locations, department operating hours, and guest room features and amenities.
• Demonstrate expert knowledge of room categories, inventory management, market codes, rate plans, and special request codes.
• Accurately track, process, and reconcile all required pre-arrival deposits and advance payments.
• Prepare and manage pre-arrival communications, ensuring guests receive timely and accurate information before arrival.
• Process internal reservation requests, room assignments, and reservation "crib sheets" to support daily operations.
• Coordinate VIP, American Express Fine Hotels + Resorts, Luminous, and other special guest arrivals by communicating reservation details with the Front Desk and operational departments.
• Handle incoming phone calls, emails, and guest inquiries related to individual reservations, billing, room requests, and special accommodations.
• Serve as a liaison between Reservations, Front Desk, Sales, Concierge, Housekeeping, Accounting, and other departments to ensure accurate reservation information and seamless guest experiences.
• Participate in daily stand-up meetings with the Reservations Manager, communicating VIP arrivals, operational updates, guest opportunities, and potential service concerns.
• Demonstrate proficiency in Marriott MARSHA, LightSpeed PMS, and other reservation systems required to perform daily responsibilities.
• Perform all duties that support the Rooms Controller role, including inventory management, room assignment support, and arrival preparation.
• Maintain exceptional organizational skills while managing multiple priorities in a fast-paced environment.
• Remain calm, professional, and guest-focused under pressure, consistently delivering outstanding customer service.
• Perform all other duties and responsibilities as assigned to support the Reservations Department and overall hotel operations.

Qualifications:

• Strong verbal and written communication skills in English
• Excellent organizational skills and ability to multitask under pressure
• Strong numerical and problem-solving abilities
• Proven ability to build relationships with guests and team members
• Minimum one year of customer service experience
• Proficiency in Microsoft Office (Excel, Word) and internet applications
• Ability to stand or sit for extended periods
• Availability to work weekends and holidays

Preferred Qualifications:

• Bilingual (Spanish or other languages)
• Marriott Front Desk experience
• Experience with Lightspeed, MARSHA, Outlook, or EMPOWER GXP systems

The expected pay range is $22.00/hr - $24.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  516226
Reference Date: 07/28/2026 
Job Code Function: Reservations