PBX Operator -The Arrabelle

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

The Arrabelle is a luxury Vail hotel ideally located in the heart of the much-acclaimed Vail Square. Nestled against the base of North America's #1 Ski Resort just footsteps from the Eagle Bahn gondola, The Arrabelle at Vail Square was inspired by the classic grand alpine hotels of Europe.  Here at The Arrabelle, exceptional Vail accommodations, supreme mountain resort amenities, and timeless elegance and charm come together like never before.  Hotel amenities include 60 luxury hotel rooms & suites, Tavern on the Square a European-style pub with indoor and outdoor dining, Rock Resorts Spa and fitness center.

Job Summary:

PBX Operators are responsible for providing the Guest’s first experience while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist front desk, concierge, and non-guests with any questions or requests. Prioritizing, assigning and coordinating housekeeping functions and requests for predominantly PM shifts including monitoring radio calls and organizing staff in an efficient manner:

Job Specifications: 

• Shift & Schedule Availibility: Full & Part Time:

  • , including early mornings, late nights, weekends, and holidays.

• Outlet: The Arrabelle a RockResort

• Expected Pay Range: $20.00 - $22.00

Job Responsiblities:

• Responsible for constant communication with Guests/front desk/concierge via a phone station
• Communication with all departments including housekeeping and engineering.
• Must be knowledgeable about Resort offerings, and surrounding area knowledge is a plus. Continually provide prompt and courteous service when answering guest calls and making transfers to the appropriate departments for further servicing while following departmental procedures.
• Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries (“a smile in your voice”)
• Operational knowledge of all front office sections and hotel aspects.
• Basic Knowledge of Vail
• Technologies for multiple tasks on the computer
• Answer phones, dispatch guest calls, and assist with any questions or special requests.
• Previous computer experience- requires use of internet and other application systems
• High guest service expectations, initiative and ability to hold a conversation with a Guest
• Must remain calm in highly stressful situations and be knowledgeable of emergency procedures
• Requires high attention to detail and exceptional listening skills
• Anticipate guest needs. Offers to contact valet for car retrieval or to arrange other transportation, when appropriate.
• Promptly and accurately log all information and perform other office duties as determined by the supervisor and/or manager. These duties include typing and filing.
• Must be able to sit for long periods of time.

May also be cross utilized with the following roles, but not limited to:

• Front Desk and Arrival Staff Agent – Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation
• Concierge Agent- assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels

Job Requirements:

• Proficient in English, Spanish preferred
• Must have schedule flexibility
• Previous cash handling experience
• Previous computer experience
• Ability to perform in a fast-paced and sometimes stressful working environment
• Ability to multi-task
• Ability to confidently utilize service recovery methods
• Enthusiastic about interacting and helping guests
• Receptive to special requests
• Willing to follow instructions and take direction
• Availability Requirements:
• Training Availability: 2-3 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
• Additional Planned time off (vacations or non-paid time off) may not be available until the New Year.

Preferred Qualifications:

• Previous work experience in a Hotel/Front Desk environment
• Previous experience in a high-volume, fast-paced office type environment
• Previous Leadership experience

The expected pay range is $20.00 - $22.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  506859
Reference Date: 01/29/2025 
Job Code Function: Front Office