Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
A Bell Captain oversees bell staff and guest luggage handling, acting as a first point of contact to ensure a positive guest experience. Key duties include managing staff, scheduling, inventory, coordinating luggage delivery and storage, assisting guests with inquiries, and handling administrative tasks. This role requires strong leadership, being the first contact between employees and management, excellent communication skills, physical stamina for handling luggage, and the ability to multitask in a fast-paced environment.
Job Specifications:
- Starting Wage: $20.00/hr - $23.23/hr
- Employment Type: Year Round (11-month)
- Shift Type: Full Time
- Minimum Age: At least 21 years of age
- Housing Availability: No
Job Responsibilities:
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Ensure that guest service standards are being applied consistently and all hotel and departmental policies and procedures are followed. Have up to date checklists in place. Provide exceptional guest services.
- Ensure that check in and check out procedures are being performed to brand standards and that the Bell/ Valet teams are meeting the required service levels.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Ensure that any outstanding requests from the previous day receive priority and are resolved. Monitor club lounge for seating availability, service, safety, and well-being of guests.
- Serve as a departmental role model or mentor; ensure employee compliance with company standards and policies and external regulations.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships you will be the gap between management and your team; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Managers.
- Train, coach and develop the bell/valet Staff
- Ensures that new hire checklists are completed within 30 days and new employees are fully and efficiently trained.
- Assist with inventory keeping up with par.
- Management may add more responsibilities.
Job Requirements:
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: Supervisory experience preferred
- License or Certification: MVR certified. Will need to take certification prior start date
The expected pay range is $20.00/hr - $23.23/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 512196
Reference Date: 10/21/2025
Job Code Function: Valet
