Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
Job Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Full Time roles are eligible for the above, plus:
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Job Summary:
Responsible for assisting the Housekeeping Manager with all the daily operations of the Housekeeping department, to ensure the highest levels of cleanliness and guest satisfaction are maintained. This position will provide supervision of guest rooms, and direction for all housekeeping activities including hiring, scheduling, staffing, team development, room inspections, training, and development of employees. This person will also be responsible for the deep cleans, inventories, and guest services.
Job Responsibilities:
- Supervises and directs all hotel housekeeping activities to ensure the highest levels of cleanliness and guest satisfaction.
- Housekeeping management of Hotel rooms and Residences, Managed Rental and Homecare units.
- Housekeeping management of Laundry Operations and Public Areas.
- Uniform operations management and tracking/inventory
- Assistance with linen/supply inventories x2 annually
- Guest Services management, including guest interaction, follow-up, and rebound reports.
- Investigates complaints, evaluates corrective actions, and implements plans to resolve and de-escalate conflicts.
- Exhibits a professional demeanor through appearance and maintains a positive attitude toward all employees and guests.
- Demonstrates a high level of productivity
- Monitors house count and make staffing adjustments accordingly.
- Hiring, staffing, scheduling and training
- High level of accountability for training and standards
- Distribute and delegate work to guarantee maximum production and guest satisfaction with minimum labor and material expenses.
- Continuous visual inspection of guest rooms and public spaces, including restaurants, lounges, meeting rooms, etc.
- Celebrates successes and publicly recognizes the contributions of team members.
- Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping staff in details of work.
- Provide staffing, training, coaching, and performance reviews for the housekeeping department.
- Ensures employees understand expectations and parameters.
- Empower team members to provide excellent customer service.
- Coach and mentor team members to reach their potential, including supervisor level and line staff.
- Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
- Develop strong working relationships with other departments to ensure communication and teamwork are at an optimum.
- Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees, and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations.
- Assist the Housekeeping Manager in ensuring the department leads the charge in regard to recycling efforts and environmental initiatives.
- Assist the Housekeeping Manager in evaluating the condition of furniture, fixtures, decor, etc. Make recommendations and assist in coordinating rehab projects.
- Performs any additional tasks or projects as required.
Job Qualifications:
Required:
- High school diploma or equivalent. Minimum one year of resort housekeeping experience.
- Previous supervisory or management experience dealing with guests and with a large team.
- Basic computer skills.
- Must be able to communicate effectively and professionally in English.
- Must be able to lift up to 50 lbs.
- Must be able to stand for long periods and be able to access all areas of the resort.
Preferred:
- College degree in a Hospitality Management program.
- Experience with Microsoft Office applications including Word, Excel, and Outlook.
- Experience with IQware PMS
- Knowledge of conversational/business Spanish.
The expected pay range is $56,485 - $57,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 506828
Reference Date: 01/27/2025
Job Code Function: Housekeeping
