Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
Join the Grand Teton Lodge Company for a season or stay for a career at one/many of our 40+ resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, FREE Employee housing, an easy and affordable meal plan, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.
- Paid SICK time
- Paid PTO after 500 hrs.
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
Job Summary:
The Assistant Front Desk Manager oversees and supports the Jackson Lake Lodge hotel operations, ensuring guest experiences and effective team collaboration. The Assistant Front Desk Manager will assist with training, recognition, and coaching of all employees. Will have administrative duties, including scheduling and responding to guest complaints. Providing excellent guest services, including addressing and resolving guest concerns promptly to ensure satisfaction, providing exceptional service, and creating memorable experiences. Working with tour and group closely with tour operators and group leaders to ensure seamless stays for all organized groups and tours visiting the property.
- Starting Wage: $46,000
- Employment Type: Summer Seasonal 2026
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: Yes
Job Responsibilities:
- Assist with overseeing hotel operations, training, coaching/discipline for front desk employees to build a highly engaged and productive team.
- Act as the manager on duty during shifts and is the acting manager. Empowered to make decisions regarding guest & employee relations. Has overall responsibility for operations of the front desk and guest services
- Training agents on the hotel operating system and phone system. Dispatch urgent guest requests to all appropriate departments and maintain a follow up call log to ensure the task was completed and then call the guest to ensure satisfaction.
- Ensuring the Vail Resorts and Grand Teton Lodge Company Brand Standards are being followed in daily operations.
- Responding appropriately to emergencies at the hotel by collaborating with security, the National Park Service, and hotel management to address incidents and ensure all protocols are followed correctly.
- Assisting in managing day-to-day operations, including handling room oversells, resolving conflicts, and ensuring service standards are upheld.
- Handles guest complaints and problems and ensures they are resolved in a timely manner.
- Strong leadership skills, excellent communication, and a passion for hospitality to support both team members and guests effectively.
- Assist with checking in and out guests and helping with tour and group arrivals and departures. Ensure all billing statements are balanced and settled.
- Works closely with housekeeping, accounting and activities, group conventions, and reservations to exceed guest expectations.
- Assist the front desk manager in creating a schedule, managing time & labor and responding to Medallia Surveys for guest who stayed at Jackson Lake Lodge.
- Always maintains a presence in the lobby at the front desk.
- Other duties as assigned
Job Requirements:
- 1-3 years of previous hotel/resort experience
- 1-2 years in a supervisor role
- Guest Service experience
- 1-2 Years Supervisory Experience Preferred
- Successful Motor Vehicle Record completion
- Good working knowledge of computers
- Strong written and verbal communication
- Fluent in spoken and written English
- Front Desk experience
- Ability to perform under pressure
- FREE Dormitory Housing (including linens and all utilities) or Full Hook-Up RV Sites
- FREE Wi-Fi
- FREE National Park Pass to Grand Teton National Park and Yellowstone National Park
- FREE Participation in guest activities: Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever – living in one of the most picturesque national parks!
- FREE Recreation Program and complimentary use of Rec Halls, Employee Gyms (Climbing Wall at JLL) and watersports equipment.
- 40% retail discounts plus online ProDeals
- 20% grocery and restaurant discounts
- $112/week Meal Plan covers 3 meals/day in the employee cafeteria (mandatory for dorm residents, optional for RVers, FREE for Salary roles)
We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as FREE dormitory housing.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
