Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
Join the Grand Teton Lodge Company for a season, or stay for a career at one/many of our 40+ resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, Employee housing, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.
Job Summary:
The Activities Desk Manager is responsible for overseeing the activities desk agents. This role involves training, supervising, coaching, and leading the team to meet property goals, which include providing outstanding guest service and enhancing employee engagement. The manager supervises and assists in selling tickets for activities at the Grand Teton Lodge Company locations and maintains accurate records.The manager works with various department heads to coordinate scheduled activities and special events and posts changes for the special events. Works with tour/groups
that book activities and ensures all billing is posted correctly.
Job Resposibillities:
- Ensuring the Vail Resorts and Grand Teton Lodge Company Brand Standards are being followed in daily operations.
- Lead, train, coach, discipline, and recognize employees with the goal of creating a supportive and high-performing team. Monitors employee performance and appearance to ensure compliance with company standards
- Ensuring all proper acknowledgment forms are completed by all guests attending activities, added correctly to guest reservations and payment is taken accordingly.
- Ensure proper handling of the tour/group attending activities and posting billing to master accounts.
- Perform department administrative functions, including, but not limited to, payroll and scheduling.
- Enforce policies and procedures as directed by the Rooms Division Manager, Assistant General Manager, Director of Hotel Operations, and the National Park Service.
- Define policies, coordinate training, and troubleshoot problem areas associated with the activities portion of the Hotel Operations System, Visual One.
- Perform Activities Agent duties as required.
- At the Jackson Lake Lodge location, work with transportation and provides a daily list of employees who signed up for the employee shuttle.
- At the Colter Bay Marina location, also works with Osprey retail system to oversee marina store, manage inventory, place appropriate orders with vendors and oversee organization of stockroom and the floor.
- Must strive to obtain all knowledge of the Grand Teton Lodge Company activities, lodging & dining and dining, including Grand Teton NP, Yellowstone NP, and Jackson.atleast 1- 3 year guest facing hospitality role in a supervisory or management role
- 1 year supervisory experience.
- Valid U.S. Driver’s License, Successful completion of MVR
- Good working knowledge of computers
- Strong verbal and written English skills
- Strong communication skills
- Friendly, courteous personality, ability to relate well to guests and employees
- Ability to perform under pressure.
- Strong administrative skills
- Excellent people skills
- Previous hotel concierge experience.
Other responsibilities
- Indoor/Outdoor: Indoor/Outdoors
- Hazardous Materials/Noise: Basic Cleaning Chemicals
- Equipment Used in Job: Basic Office Equipment
- Holidays/Weekends/Evenings: Required
- Other: Trainings: Golf Cart, MVR, Cash Handling, Manager
Specific Duties and responsibilities:
Hospitality:
You must be committed to superior guest service and quality standards. As a team member of your department you play a key role ensuring the team’s success and achievement of meeting and exceeding our guests’ expectations. Our goal is to receive a minimum of 88% on our guest comment scores. Must consistently provide legendary hospitality experiences to internal & external guests alike.
Environmental:
The Grand Teton Lodge Company is entrusted with protecting the environment of Grand Teton National Park. As part of this mission you are responsible for carrying out our core environmental values: promote renewable energy, reduction of waste, protection of wildlife habitat, and environmental education. You should strive to preserve, protect and inspire your team members and our guests to join in this effort.
Health and Safety:
You are responsible for working in a safe and healthy manner. You must be knowledgeable of the company’s work safe policies and procedures.
National ParkS/Community
Relations:
You must be committed to working in partnership with the National Park Service and community organizations to enhance our guests’ experiences. Our goal is to receive only fours and fiveson the five point rating scale used by National ParkS.
Financial:
Manage labor budget and increase activities revenue through active selling.
Administrative Duties:
You will ensure that all scheduling is correct and within budgetary guidelines. Our goal is to not have any unscheduled time.
We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as staff housing. www.vailresortscareers.com
The expected pay range is $44,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 513116
Reference Date: 01/06/2026
Job Code Function: Front Office
