Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it's your first time seeing the mountains, or you already call them home, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
Join the Grand Teton Lodge Company for a season, or stay for a career at one/many of our 40+ resorts. From day one, you'll receive some of the highest compensation rates in the industry, free access to Grand Teton and Yellowstone National Parks, Employee housing, free activities, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success.
Summary:
Answer questions and assists guests with information regarding transportation and activities offered by the Grand Teton Lodge Company and other activities available throughout Grand Teton National Park. Handles reservations and sales of tickets for transportation and activities and performs record keeping tasks
Job Specifications:
- Starting Wage: $17.75/hr
- Outlets: Colter Bay Activities Desk, Marina Activities Desk, and Jackson Lake Lodge Activities Desk
- Employment Type: Summer Seasonal 2026
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: Yes
Job Responsibilities:
- Provides information and arranges reservations for all activities and transportation for all GTLC locations
- Possesses knowledge of all activities offered and is able to answer questions concerning these activities
- Issues tickets and refunds for specific activities
- Accurately records all advance reservations and cancellations, as well as taking payment and issuing refunds where appropriate
- Operation of Visual One Activities Scheduler
- Responds or obtains answers to all guest inquiries about activities, services, food facilities, and all accommodations
- Knowledge of frequently asked questions; Grand Teton Lodge Company activities, National Park activities at JLL & CBV, hiking trails, children’s activities, activities in Jackson and Teton Village, motels in Jackson, good restaurants, white water trips, church services, Yellowstone weather, highways, menus, airport and bus schedules, and Grand Teton Lodge Company rates
- Assists guests in making reservations for regional and outlying activity operations
- Greet customers in a friendly manner; provide adequate information and employ positive sales techniques
- Other duties as assigned
Job Requirements:
- Ability to use booking system, Visual One, and Microsoft Office Applications
- Fluent in understanding and speaking English
- Friendly, courteous personality, ability to relate well to guests and employees, Ability to perform under pressure.
Prefferred Skills:
- Experience with Visual One
- Knowledge of Grand Teton National Park
- Prior Cash Handling Experience
Other Requirements:
- Indoor
- General Office Equipment, Computer, Printer
- Required Availability
- Cash handling training
Specific Duties and Responsibilities:
- You must be committed to superior guest service and quality standards. As a team member of your department you play a key role ensuring the team’s success and achievement of meeting and exceeding our guests’ expectations. Our goal is to receive a minimum of 60 on our NPS Hospitality Score. Must consistently provide legendary hospitality experiences to internal & external guests alike.
- The Grand Teton Lodge Company is entrusted with protecting the environment of Grand Teton National Park. As part of this mission you are responsible for carrying out our core environmental values: promote renewable energy, reduction of waste, protection of wildlife habitat, and environmental education. You should strive to preserve, protect and inspire your team members and our guests to join in this effort.
- You are responsible for working in a safe and healthy manner. You must be knowledgeable of the company’s work safe policies and procedures.
- You must be committed to working in partnership with the National Park Service and community organizations to enhance our guests’ experiences. Our goal is to receive only fours and fives on the five-point rating scale used by NPS.
What's In It For You?
- FREE Dormitory Housing (including linens and all utilities) or Full Hook-Up RV Sites
- FREE Wi-Fi
- FREE National Park Pass to Grand Teton National Park and Yellowstone National Park
- FREE Participation in guest activities: Horseback rides, kayak and boat rentals, lake cruises & scenic raft tours, 200 miles of hiking trails and THE greatest perk ever – living in one of the most picturesque national parks!
- FREE Recreation Program and complimentary use of Rec Halls, Employee Gyms (Climbing Wall at JLL) and watersports equipment.
- 40% retail discounts plus online ProDeals
- 20% grocery and restaurant discounts
- $112/week Meal Plan covers 3 meals/day in the employee cafeteria (mandatory for dorm residents, optional for RVers, FREE for Salary roles)
Before you apply, visit http://www.TetonEmployee.com for detailed information about housing and other information you will find helpful.
We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as staff housing. www.vailresortscareers.com
The expected pay range is $17.75/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 513133
Reference Date: 01/08/2026
Job Code Function: Concierge
