Front Desk Assistant Manager

Date:  Feb 7, 2024
Location: 

Jackson Hole, WY, US

Company:  Grand Teton Lodge Company
Shift Type:  Summer Seasonal 2024

 

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until March 15th or until the positions are filled (whichever is first).

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program


Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans

 

Job Summary:

The Front Office Assistant Manager directly supervises the front desk in addition to monitoring the daily operations of the hotel, as the principal Front of the House

Management Representative to guests.

 

Job Specifications:

  • Expected Pay Range:[[$42,000]]
  • Shift & Schedule Availability: Summer Seasonal
  • Outlet: Grand Teton Lodge Company

 

Job Responsibilities:

  • Must consistently provide legendary hospitality experiences to internal and external guests alike.

  • Handles guest complaints and problems and strives for all guests to enjoy their stay.

  • Provide employees with guidance on how to deal with difficult guests

  • Act as the manager on duty when the Front Office Manager is not present. Empowered to make decisions in regards to guest & employee relations.
  • Has overall responsibility for the smooth operation of the Front Desk and guest services. He/she assists other departments when

    necessary and keeps the Rooms Division Manager informed of hotel activities and challenges.

  • Monitors employee performance and appearance ensure they adhere to quality standards

  • Works closely with accounting and activities, group conventions and reservations to exceed guest expectations.

  • Acts as host to V.I.P. guests per the General Manager or Hotel Operations Director's special instructions.

  • Commends outstanding performance or takes disciplinary action when necessary.

  • Trains front desk employees in standards of service and computer system.

  • Approves all work schedules of their department and makes sure they are properly staffed.

  • Assist front desk manager in creating schedule and managing time and labor

  • Conducts daily briefings with Front Desk Agents to discuss priorities, problems grievances, methods of operation, and procedures

    and policies.

  • Must have knowledge of and approve all folio payment allowances.

  • Makes certain that all daily activities are posted correctly on the various notice boards

  • Anticipates guest questions, and is knowledgeable all aspects of GTLC operations, Grand Teton National Park, and the surrounding

    area.

  • Thorough understanding of Visual 1 operating system, and the ability to help assist any agent with the system.

  • Thorough understanding of the Brand Standards for Vail Resorts, and ability to train employees on standards.

  • Excellent customer service skills.

  • Other duties as assigned

 

Job Requirements

  • High school diploma or equivalent
  • 1 year previous hotel front office management experience
  • Guest service experience
  • Supervisory experience preferred 
  • Microsoft Office Suite
  • Familiarity with PMS operating systems
  • Strong communication skills
  • Must be able to perform under pressure
  • Must enjoying working with people
  • Solutions-oriented
  • Knowledge of Grand Teton National Park
  • Knowledge of Visual One

 

 

The expected pay range is $42,000. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID  500000
Reference Date: 02/05/2024 
Job Code Function: Front Office