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Concierge - Jenny Lake Lodge, Wyoming

Date: Jan 9, 2019

Location: Jackson Hole, WY, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


Do you always strive to ensure each guest has the best possible experience? Are you interested in working and living in Grand Teton National Park? Are you looking for an Experience of a Lifetime? If you answered, “Yes” to these questions, this position is great for you! 


The Concierge at Jenny Lake Lodge is responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings, reconfirmation of guests' reservations, and fully acquainted with local points of interests. This position will communicate with guests and employees both verbally and in writing to answer questions, and provide clear direction in advising and instructing guests in resort details with a focus on luxury service.


Job responsabilities include but are not limited to:

  • Provide a warm a friendly welcome to all guests in the Lodge.
  • Be extremely knowledgeable of GTLC, Grand Teton National Park, Jackson Hole and Yellowstone.
  • Provide accurate and detailed information regarding activities, dining and driving directions for Grand Teton National Park, Jackson Hole and Yellowstone.
  • Make reservations for dining and activities in Grand Teton National Park and Jackson Hole and Yellowstone.
  • Make Dining Room Reservations for Jenny guests and non-resident guests.
  • Attentively and politely respond to all guest concerns or complaints and follow up to insure the guest has received a satisfactory resolution.
  • Assist guests with purchases in the Gift Shop as well as maintain the inventory of items.
  • Accurately post charges and payments to guest accounts or credit cards.
  • Assist the Front Desk as necessary.
  • Balance sales transactions for the Gift Shop and turn in balanced cashier audit at the end of the shift.
  • Other duties as assigned


The “must haves” for this position include: 

  • At least 1 year of guest service experience
  • Must be 21+ years of age
  • Knowledge of Grand Teton National Park and the Jackson Hole area
  • Proficiency in Microsoft Office and Internet Explorer
  • Ability to effectively present detailed information to guests and employees
  • Must be able to work weekends, evening and holidays
  • Flexible schedule required (Willing to work 5-6 days per week, split shifts and willing to pick up extra shifts as needed)
  • Must be able to stand for up to 4 hours at a time


We prefer that you additionally have the following skills / experience, but it is not required:

  • Concierge experience
  • Experience with Property Management Systems 


Come capture the “Spirit of the Tetons” in one of the most photographed mountain ranges in North America. Our team returns year after year to ensure that our guests get the most out of our abundant wildlife, breathtaking views, hiking trails, fishing and much more. We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as free staff housing.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 163533

Nearest Major Market: Wyoming