Assistant Front Desk Manager - Jackson Lake Lodge - Summer 2021

Reach Your Peak at Vail Resorts.  As a community of adventurers and discoverers, Vail Resorts delivers an experience of a lifetime to our guests and our employees. Our team is made whole by the brave, passionate individuals who ambitiously push boundaries and challenge the status quo. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak. 

The Assistant Front Desk Manager is responsible for directly supervising the front desk in addition to monitoring the daily operations of the hotel, as the principal Front of the House Management Representative to guests. Equally as important, they are here to have some fun too! This is a summer position. Our season typically runs from May through early October. Candidates must be available to work until the end of the season.

The Assistant Front Desk Manager responsibilities at Jackson Lake Lodge include, but are not limited to:

• Must consistently provide legendary hospitality experiences to internal and external guests
• Handles guest complaints and problems and strives for all guests to enjoy their stay
• Provide employees with guidance on how to deal with difficult guests
• Works closely with accounting and activities, group conventions and reservations to exceed guest expectations
• Acts as host to V.I.P. guests per the General Manager or Hotel Operations Director's special instructions
• Has overall responsibility for the smooth operation of the Front Desk and guest services
• Monitors employee performance and appearance ensure they adhere to quality standards
• Trains front desk employees in standards of service and computer system
• All daily activities are posted correctly on the various notice boards
• Approves all work schedules of their department and makes sure they are properly staffed
• Assist front office manager in creating schedule and managing time and labor
• Commends outstanding performance or takes disciplinary action when necessary
• Conducts daily briefings with Front Desk Agents to discuss priorities, problems grievances, methods of operation, and procedures and policies
• Must have knowledge of and approve all folio payment allowances
• Anticipates guest questions, and is knowledgeable all aspects of GTLC operations, Grand Teton National Park, and the surrounding area
• Thorough understanding of Visual 1 operating system, and the ability to help assist any agent with the system
• Thorough understanding of the Brand Standards for Vail Resorts, and ability to train employees on standards
• Excellent customer service skills
• Always maintains a presence in the lobby at the front desk
• Other duties as assigned

The Assistant Front Desk Manager position asks that any candidate be able to demonstrate the following skills or experience:

• Previous experience in a front desk position – Preferred
• Previous supervisory experience – Preferred
• Fluent in speaking, reading and writing English - Required
• Strong communication skills - Required
• Ability to perform well under pressure - Required
• Valid US Driver’s License – Preferred
• Knowledge of a property management system (Visual One desirable)

Come capture the “Spirit of the Tetons” in one of the most photographed mountain ranges in North America. Our team returns year after year to ensure that our guests get the most out of our abundant wildlife, breathtaking views, hiking trails, fishing and much more. We are committed to environmental stewardship and sustainability through zero waste, energy and water conservation, green dining and retail, volunteerism, and education. Grand Teton Lodge Company offers an amazing place to live and work, as well as staff housing. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 286953