Title:  Guest Services Associate

Date:  Nov 17, 2023

Stowe, VT, US

Company:  Stowe Mountain Resort
Shift Type:  Winter Seasonal 2023/2024


Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.


Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
  • MORE employee discounts on lodging, food, gear, and mountain shuttles
  • 401(k) Retirement Plan 
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program


Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans


Job Summary:

You are the face of the guest experience as you skillfully greet and direct guests at our resorts. You are responsible for the safe, friendly, and efficient experience of our guests from our base areas, restaurant locations, and ticket offices. Join us in creating the Experience of a Lifetime! 


Additional requirements for hires under age 18:

  • Submission of a Parental Consent Form upon hire, along with other applicable documents required by state law; such as a work permit, physician's note, and/or proof of birthdate


Job Specifications:

  • Expected Pay Range: $20.00 - $21.35 / hour
  • Shift & Schedule Availability: Part-Time, Full-Time Weekends, and Holidays may be required 


Job Responsibilities:

  • Meet and greet guests while displaying positive guest service. 

  • Commit to guest satisfaction and assume responsibility for guest care and solving problem  

  • Answer guest questions by becoming a resort operations and services expert. 

  • Assist other departments as needed, including ticket scanning, ticket sales, activities operations. 

  • Clearing the base area may be a part of your role 

  • Other duties as assigned 


Job Requirements:

  • Must be at least 18 years old 

  • Ability to stay enthusiastic and perform well when busy 

  • Ability to work outside, on your feet, in all weather conditions for long periods of time 

  • Ability to work weekends and holidays 

  • Previous guest service experience preferred 


A Guest Services Associate team member is a flexible employee who often works across multiple departments and in various roles to support the one resort mentality which could include one of the following: 

  • Mountain Activities 

  • Retail Rental operations 

  • Food and Beverage Support 

  • Ticket sales or scanning 

  • Lift Operations 

  • Base Area Operations 



The expected pay range is $20.00 - $21.35. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.


Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.


Requisition ID  496451
Reference Date: 07/13/2023 
Job Code Function: Guest Services