Ticket Checker Team Leader

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:   

The Park City Ticket Scanning team is a tight-knit group of professionals that are passionate about spreading their enthusiasm for our community, our mountain, and our activities.  Ticket scanners interact with every guest that visits our resort; engaging them as they load the lift, answering any questions they may have, and ensuring every guest has a proper ticket.  The ideal scanning lead candidate is detail oriented, excels in a leadership position,  has a passion for providing exceptional guest service, an ability to stay positive during challenging situations, and an eagerness to learn about Park City Mountain and spread that knowledge to our guests.

Job Specifications:   

• Expected Pay Range: $23.00 - $24.26 / hour

• Shift & Schedule Availability: Full Time

• Skill Level: Team Lead

Job Responsibilities:  

• Greet, engage, and scan every guest.
• Maintain a professional appearance.
• Ensure a safe environment for our guests and fellow employees.
• Assist with the loading of mountain bikes.
• Assist supervisor with the daily opening and closing procedures of the scannning operation.
• Ensure timely and equitable scanner break distribution.
• Identifies ticket and pass, invalid scans, ticket issues, and potential fraudulent use and take appropriate actions to resolve the situation.  Involves supervisor and/or manager when appropriate.
• Assists supervisor in employee training, coaching, and performance management.
• Ensure proper function of handheld scanners and inform supervisor if issues arise.
• Acts as supervisor-on-duty on supervisor's days off or when supervisor is busy.
• Maintain an immaculate work environment by ensuring a clean maze and base area.
• Professional and effective communication with guests and internal departments.
• Must bring appropriate footwear for snowy and cold conditions 
• Must have the ability to stand and walk safely on snowy ground conditions 
• Must be able to work weekends and holidays and some evenings.  Must be able to fulfill season commitment of mid-October

• Other work as assigned 

Job Requirements: 

• At least 1 years of Guest Service experience
• Able to commit to entire season
• Strong and professional communication and organizational skills.
• Team player
• Ability to perform physically demanding tasks
  • Must stand for extended periods of time in variable alpine weather conditions
  • Able to assist with loading guest's mountain bikes
• Ability to maintain a calm and professional demeanor at all times.

The expected pay range is $23.00 - $24.26. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  497348
Reference Date: 08/22/2023 
Job Code Function: Scanning