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Ski School Administration Specialist - $20 per hour - Winter Seasonal

Date:  Aug 6, 2022
Location: 

Park City, UT, US

Company:  Park City Mountain
Shift Type:  Winter Seasonal 2022/2023

Come work and play in the mountains!  Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. 

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development program, and wellness benefits to fuel your success. 

 

Join us to create your Experience of a Lifetime!

 

Job Benefits

  • Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons  
  • MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities 
  • 401(k) Retirement Plan  
  • Employee Assistance Program 
  • Excellent training and professional development 
  • Referral Program 

 

Seasonal Full Time roles are eligible for the above, plus: 

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours) 
  • Free ski passes for dependents 
  • Critical Illness and Accident plans 

 

 

Job Specifications:

  • Outlet: Ski & Snowboard School Private Lessons
  • Starting Wage: $20 per hour
  • Shift & Schedule Availability: Full Time

 

Job Summary

The private lesson administrator is an integral part of our Ski and Snowboard School team.  This position plays a vital role in the experiences of our internal and external guests and has a direct impact on the successes of our most exclusive and premier products. This position is instrumental in driving superior results in our private lessons through engagement, support and collaboration with multiple touch points including our guests, instructors, Product Sales and Services team, and Ski and Snowboard School supervisor and management teams.  This position also plays a vital role in driving our guest satisfaction or GX performance indicators by working diligently to make the best connection possible between our guest’s needs and our instructor’s attributes.

 

Duties/Responsibilities

  • Oversee the scheduling of all assigned private lessons
  • Book request private lessons as submitted by instructors. advanced bookings, day of extensions and next day bookings
  • Align the best connection possible based on the information gathered from the guest and an understanding of an instructor’s attributes
  • Update call center bookings and follow up with guests to ensure the booked instructor best matches the guest’s needs
  • Work closely with the PSS team and Call Center team to facilitate private lesson bookings and requests and manage last minute and walk in sales
  • Act as a communication conduit between the guest, the instructor and the management teams
  • Assist location manager and product manager with forecasting and evaluating staffing levels relative to business needs to maximize group lesson and private lesson sales revenue
  • Monitor instructor schedule changes and accuracies
  • Work with staff and management to track and facilitate traveling instructors from Park City SSBS and instructors visiting from other resorts with their guests

 

Requirements:

  • Must possess strong leadership skills and the ability to communicate, guide and work with several groups of people simultaneously, i.e. guests, instructors, Product Sales and Services teams, Call Center teams, and Ski and Snowboard School supervisors and managers
  • Good knowledge of Window’s based programs including but not limited to: Word, Excel, creating data reports
  • Flexible schedule, exceptional time management and attention to detail
  • Ability to keep sensitive information confidential
  • High level of interpersonal communication and a focus on customer service
  • Ability to work weekends and holidays throughout the season
  • Office environment, i.e. sitting, standing and walking in a small area for extended periods of time
  • Frequent phone work, repetitive keyboard action and manual dexterity required
  • Provide superior guest service to all guests and employees
  • Adhere to all company policies, procedures and guidelines
  • Adhere to and model our Core Values
  • Demonstrate team work by helping others, valuing other team members’ opinions and input and treat others with courtesy and respect

 

 

 

 

Preferred:

  • Knowledge of all Ski & Snowboard School products, including times, locations and options
  • Knowledge of all Vail Resorts and Park City Mountain SSBS Policies and Procedures
  • Knowledge of the instructor scheduling/messaging system to ensure instructors are prepared for their private lessons
  • Background in using RPOS or equivalent POS system
  • Experience working within a ski and snowboard school or a department that works closely with a school

The budgeted range starts at $20.  Actual pay will be adjusted based on experience.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID 448950


Nearest Major Market: Salt Lake City