Retail Supervisor

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Supervisor is responsible for maintaining outstanding customer service as per company standards, generating sales, merchandising, and safeguarding company assets.

Job Specifications

• Outlet: Legacy Sports

• Expected Pay Range: $22.00 - $23.76 / hour

• Shift & Schedule Availability: Full Time

• Skill Level:  Advanced 

Job Responsibilities

• Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale

• Act as a mentor who can train and lead a sales team with effective communication

• Establish professional, yet personalized rapport with customer upon contact; by phone or in person

• Answer all questions, providing detailed information, and establishing trust with the customer to close of sale

• Describing and promoting product in line with customer's express needs as well as promoting purchase of related products

• Ensure pricing is accurate and current including any and all promotions

• Stocks shelves, counters, or tables with merchandise

• Promote extended warranty/maintenance agreements, parts and accessories purchase

• Monitor sales trends and help balance inventory between stores

• Register access to ring up

• Other duties as assigned

Job Requirements

• Previous retail sales experience - required

• Maintain a working knowledge of products and trends within the industry

• Previous snow sport industry experience - preferred

• Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required

• Commitment to exceptional customer service

• Basic computer skills

• Ability to work a flexible schedule; including nights, holidays and weekends - required

The expected pay range is $22.00 - $23.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  501204
Reference Date: 08/10/2023 
Job Code Function: Store Operations