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Group Reservations Coordinator, The DoubleTree Hotel by Hilton - Year Round - Park City Resort

Date: Mar 12, 2019

Location: Park City, UT, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

The Group Reservations Coordinator is responsible for managing group room inventory and upgrading opportunities for groups in the Property Management System in order to maximize revenue, profits, and guest experience.  This person will serve as a liaison between Front Desk and Revenue Management during high demand periods to insure group revenues are maximized and are in line with the contracts.  They will also ensure all groups are set up within various systems to maximize customer satisfaction and ease of purchase within our contractual and property guidelines.  Join our team and enjoy the perks of being an employee of Vail Resorts and Hilton Hotels, which includes a Free Epic Ski Pass for yourself and your dependents, Hilton Hotels discounts throughout the world, free leadership classes, career development opportunities within both companies, retail discounts, and more!

Responsibilities Include, but are not limited to:

  • Ensure reservations and held inventory are in line with company standards and contractual commitments.
  • Provide Front Desk team with recommendations for day-of group upgrade strategies.
  • Provide sales and conference services support with rooming list management and group set-up.
  • Manage soft blocking of group reservations prior to day of arrival per Property Guidelines.
  • Track and communicate all group reservations held outside of company guidelines.
  • Serve as group inventory expert to revenue management, group sales, and operations functions.
  • Work with Reservations, Sales, Front Desk, and Revenue Management to ensure reservations are managed to maximize availability while meeting or exceeding guest expectations.
  • Implement upgrade strategy to maximize group revenue with available inventory.
  • Audit rooming lists put in by reservations team for accuracy.
  • Develop best practices within Vail Resorts focused on Group Reservation management, group contract management, group billing management, etc.
  • Develop weekly training series for reservations, front desk, and conference services on the best practices developed through discussions and on-the-job experiences.

Qualifications: 

  • College degree - preferred
  • Prior hotel, Property Management, Front Desk, and/or Reservations experience - preferred
  • The ability to read, write, and understand English - required
  • Very strong deductive reasoning skills - required
  • Strong understanding of sales processes - preferred
  • Knowledge of distribution systems - preferred
  • Attention to detail while working in a multi-tasking environment - required
  • Knowledge of accounting - preferred
  • Ability to follow through to a conclusion - required
  • Strong communication and people skills - required
  • Experience with OnQ - preferred 

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer. www.vailresortscareers.com

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 166371


Nearest Major Market: Salt Lake City