Front Office Manager

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
   

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

This is an exciting opportunity to lead a team focused on providing Experiences of a Lifetime to both guests and employees!  Grand Summit Hotel, a RockResort has been recently renovated and rebranded to provide a luxury hotel experience.  The Front Office Manager manages all operational activities of the hotel's front office.

Job Specifications:

• Outlet: Grand Summit Hotel
• Shift & Schedule Availability: Full Time / Year Round
• The budgeted range starts at $50,000 - $75,000 + annual bonus. Actual pay will be adjusted based on experience
• Locations: Park City

Job Responsibilities:

• Manage front desk, PBX, bell, valet, concierge, ski valet and shuttle services
• Prioritize thorough onboarding and training of each employee
• Support the front office team by learning each role and have ability to step into positions
• Be a voice and leader in the IQware integration
• Maintain high Vail Resorts standards through training and supervision, and maintain Brand Standards of a Rock Resort
• Demonstrate the culture of absolutely by providing exceptional service to guests, owners and team members
• Lead a culture of safety
• Drive positive results in guest surveys by making guests feel welcome, important, comfortable and relaxed
• Act as MOD for the hotel
• Create and execute developmental plans for Assistant Managers
• Budget labor and operating expenses.  Be involved with forecasting and presenting in P+L Review
• Payroll, scheduling, billing assistance,
• Attend meetings related to front office operations
• Set clear expectations for team members and maintain accountability
• Create and preserve a positive work environment for team members
• Other duties as assigned

Job Qualifcations:

Required:

• 3+ years of guest or front office management or supervisory experience at a property of similar size and quality 
• Valid US Driver's License with acceptable driving record
• Intermediate to advanced Microsoft office, internet, email, touch typing 
• Must have the ability to read, write and speak English 
• Able to communicate with guest, homeowners, and colleagues with diplomacy and tact 
• Must be able to lift up to 50 lbs.
• Must be able to work weekends, holidays, and evenings 
• Must be able to stand and walk for up to 8 hours 
• Guest relations, problem solving, training, accounting

Preferred:

• College Diploma 

The expected pay range is $50,000 - $75,000 + annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  507687
Reference Date: 03/19/2025 
Job Code Function: Front Office