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Front Desk Agent, The DoubleTree Hotel by Hilton - Park City Resort

Date: Aug 2, 2019

Location: Park City, UT, US

Company: Vail Resorts

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.


Our Front Desk Agents are among the first staff to greet our guests, and play a vital role in their time here at the DoubleTree. Main duties involve checking guests into and out of hotel, ensuring Hilton Honors information is logged when necessary, and verifying billing information upon checkout.  Remain in constant communication with other hotel staff so as to make all guests aware of private events, changes in restaurant, pool, or bar hours, to provide shuttle wait times, and accurate check-in times in accordance with Housekeeping schedules.  Join our team today, and enjoy the perks of being an employee of Vail Resorts and Hilton Hotels, which includes a Free Epic Ski Pass for yourself and your dependents, Hilton Hotels discounts throughout the world, free leadership classes, career development opportunities within both companies, retail discounts, and more!

Job Responsibilities include, but are not limited to:

  • Provide superior service to our customers (internal and external) at all times. Follow DoubleTree etiquette guidelines as mandated on the employee staff guide.
  • Check guests in at front desk, confirming and entering appropriate information by asking for an ID card and credit card.
  • Check guests out and ensure billing is correct.
  • Solicit guest comment cards at every opportunity.
  • Run various computer reports at the beginning and end of the shift (checklist, D2L, D2S, Guest Folio, etc.)
  • Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.
  • Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
  • Relay guest maintenance requests through Maintenance Connection and follow up with guest after 20 minutes.
  • Relay guest housekeeping requests by calling the Housekeeping department and follow up with the guest after 20 minutes.
  • Answer the switchboard within 3 rings and transfer calls to appropriate department or person.
  • Knowledgeable about Owners and Owner Services program such as RCI and Space A reservations.
  • Maintain knowledge of daily activities in and around the hotel, resort, and Park City area.
  • Make full use of the intranet and Public TC-Fileserver for additional knowledge and information.
  • Handle emergencies that arise when on duty alone, notifying appropriate personnel.
  • Assist in general maintenance and inventory of Front Office equipment and supplies and cleanliness of the Front Desk, PBX, and reception area.
  • Assist Bell and Valet when appropriate.
  • Must be willing to work weekends, holidays and nights and graveyard shifts (as necessary).
  • Cross-train with other departments and be able to cover shifts (as necessary).
  • Perform other tasks as assigned by the Front Office Manager, Assistant Front Office Manager, or Front Desk Supervisor.


  • Maintain a clean and neat business-like appearance at all times.
  • Must be willing to work weekends, holidays and nights and graveyard shifts (as necessary).
  • High school degree.
  • At least 1 year of relevant clerical experience.
  • Basic typing skills with computer data entry experience desirable.
  • Basic reading, spelling, and math skills.
  • Ability to converse clearly and comfortably with many different types of people.
  • Ability to deal courteously and efficiently with customers and other company personnel.
  • Neat appearance and good social manners; excellent verbal communication skills.
  • Ability to learn a variety of information about the company’s lodging and recreational facilities, packages and services, as well as general information about the area.

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 168973

Nearest Major Market: Salt Lake City